Problem Road America not showing as purchased

Discussion in 'Community Support' started by higsy, Jan 31, 2018.

  1. higsy

    higsy Well-Known Member

    Joined:
    Dec 28, 2015
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    Hi. I purchased RA today along with 3 bmw m6 liveries I didn't have and the track didn' show up. I added money to my steam wallet which shows a - after I made the purchase. The game said purchase was successful but not showing up.
    Is it floating in cyberspace somewhere ??:cool:
     
  2. Karl Heinz Kluth

    Karl Heinz Kluth Member

    Joined:
    Dec 11, 2017
    Ratings:
    +10 / 0 / -0
    Same problem here, just bought the track. The preview in track selection doesn´t show the track layout, and if choose the track ingame it looks like i can choose the track, but then the game switches back to where i came from. Raceroom stuff, we need your help...
     

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  3. Kitsune Magyar

    Kitsune Magyar Professional Betatester Developer

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    Just tried it and it worked. Give it an hour. Should unlock eventually.
     
    • Like Like x 1
  4. Karl Heinz Kluth

    Karl Heinz Kluth Member

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    Ok, thanks, will wait and see....
     
  5. Kitsune Magyar

    Kitsune Magyar Professional Betatester Developer

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    Actually, can you link me to your game profile Karl?
     
  6. Karl Heinz Kluth

    Karl Heinz Kluth Member

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    Game profile? What exactly must i do?
     
  7. Kitsune Magyar

    Kitsune Magyar Professional Betatester Developer

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    game.raceroom.com

    Log in there. Go to your profile, give it to me.
     
  8. Karl Heinz Kluth

    Karl Heinz Kluth Member

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    I am logged in now, but sorry for asking again, what shell i give to you???
     
  9. Kitsune Magyar

    Kitsune Magyar Professional Betatester Developer

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    The link. Should be something like game.raceroom.com/users/yourusername
     
  10. Karl Heinz Kluth

    Karl Heinz Kluth Member

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  11. Kitsune Magyar

    Kitsune Magyar Professional Betatester Developer

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    Will look into it. Should work for you, nothing appears to be wrong. Hopefully before my day is over, otherwise I'll get back to you tomorrow.
     
  12. Karl Heinz Kluth

    Karl Heinz Kluth Member

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    Ok, thanks so far

    EDIT:
    as far as i can see there is no road america track in my track directory...
     

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  13. Jona777

    Jona777 Well-Known Member

    Joined:
    Jan 31, 2015
    Ratings:
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    Think i have the same issue.

    In-game it says owned but it doesnt show up in my trackmaps.
    In the Multiplayer list it appears Blocked on the bottom..
    When i try to launch it via leaderboard i end up on Brands Hatch Indy o_O

    Greetz
     
    • Agree Agree x 1
  14. george4203

    george4203 New Member

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    It might be worth a try to validate game files.
    1. Restart your computer and launch Steam.
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game files... button.
    4. Steam will verify the game's files - this process may take several minutes.
     
    • Informative Informative x 1
  15. Karl Heinz Kluth

    Karl Heinz Kluth Member

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    That´s what i did...in my case steam is in german language and "verify integrity of game files" here is "check files for errors", when i translate it 1:1 from german to english, but it is the lowest button and i think it´s the same.
    This process of checking the integrity runs around 4 or 5 minutes, but it doesn´t change the behaviour, everything is still the same. No Road America at all.
     
    • Agree Agree x 1
  16. Christian G

    Christian G Topological Agitator Beta tester

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    I know this might sound stupid, but have you tried quitting Steam, rebooting your Pc and then launching Steam again?
    Sometimes that can actually help.
     
  17. higsy

    higsy Well-Known Member

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    RA showed up later in the day for me.
     
  18. Ola Andreas Evjen Lien

    Ola Andreas Evjen Lien New Member

    Joined:
    Feb 20, 2017
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    +1 / 0 / -0
    Same issue here, Road America not showing ingame.
     
  19. Christoph

    Christoph Well-Known Member

    Joined:
    Sep 26, 2016
    Ratings:
    +83 / 0 / -0
    same issue here, Road America not showing ingame :confused:
    and what should we do now?
     
  20. juan Fafian

    juan Fafian Well-Known Member

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    Jul 14, 2015
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    +74 / 0 / -0
    same here