Problem Account Settings

Discussion in 'Community Support' started by Aspera-Ari, Jun 6, 2015.

  1. Aspera-Ari

    Aspera-Ari New Member

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    Everytime i try to get in my settings this comes up (watch the attatched picture). Its german... if you wonder. However, i can't even login in the game i also get error 2104 there.
     

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    Aspera-Ari, Jun 6, 2015
    #1
  2. Sean Kenney

    Sean Kenney Well-Known Member

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    Sean Kenney, Jun 6, 2015
    #2
  3. Aspera-Ari

    Aspera-Ari New Member

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    already searched.... nothing helped
     
    Aspera-Ari, Jun 6, 2015
    #3
  4. mape

    mape KW Studios Developer Beta tester

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    We are looking into it.
     
    • Like Like x 1
    mape, Jun 6, 2015
    #4
  5. Sean Kenney

    Sean Kenney Well-Known Member

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    U put in help ticket?
     
    Sean Kenney, Jun 6, 2015
    #5
  6. Sean Kenney

    Sean Kenney Well-Known Member

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    Ahhhh. Good service
     
    Sean Kenney, Jun 6, 2015
    #6
  7. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Hi,
    We will solve the problem on your user account manually on our end as soon as the backend engineer is available. We will let you know when it's resolved.
     
    • Winner Winner x 1
    Sonat Ozturk, Jun 6, 2015
    #7
  8. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Hi again,

    We solved the issue but it might take up to an hour for cache to refresh your details. Please give it an hour and try and let us know how it goes.
     
    • Like Like x 1
    Sonat Ozturk, Jun 6, 2015
    #8