Resolved File Error

Discussion in 'Community Support' started by mabuse129, Mar 9, 2017.

  1. mabuse129

    mabuse129 New Member

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    When i try to start R3E after the new update i always get this error. And the game won't start. 2017-03-09 08_42_58-Steam.png
     
  2. fischhaltefolie

    fischhaltefolie Well-Known Member

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    Have you already tried to verify your installation in steam?
    (Rechtsklick auf RaceRoom in Bibliothek, Eigenschaften, Reiter Lokale Dateien)
     
  3. mabuse129

    mabuse129 New Member

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    Yes I have, but no result.
     
  4. m.bohlken

    m.bohlken Well-Known Member

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    what happens after pressing "Ja"? And did you open that mentioned Log-File with a Text-Editor like Notepad?
     
  5. mabuse129

    mabuse129 New Member

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    After pressing "Ja" or "Nein" nothing happens. The game doesn't start.
     
    Last edited: Mar 10, 2017
  6. Racki

    Racki Well-Known Member Beta tester

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    Just try to delete the log file mentioned in the screenshot.

    You can even try to rename the Install folder so the game is not able to find anymore it and therefore will create a new one.
    (The folder contains your settings, setups and so on. So renaming is better than deleting it for this test)
     
  7. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Can you attach the log file mentioned in the error here so we can take a closer look?
     
  8. mabuse129

    mabuse129 New Member

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    Here the requested file.
     

    Attached Files:

  9. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Are you sure this is the log file from the errors? This one doesn't contain any information about the error.

    Keep in mind you seem to have two R3E User folders since the error you get points to installation 2.

    Can you make sure you're sending the log files from the correct installation?

    Unless you have our closed WIP application or the dedi you should not have two R3E user folders in Documents. If it was done by some mistake deleting the extra one might solve the problem too.
     
  10. mabuse129

    mabuse129 New Member

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    I got the WIP version earlier but uninstalled it a long time ago. That's the log file the error pointed to. I already deleted the folder but this error keeps happening.
     
  11. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Can you try running the game (and steam ideally) as admin?

    - Right click on RaceRoom Racing Experience in Steam Library and select Properties.
    - Select "Local Files" tab.
    - Select "Browse Local Files"
    - Enter the Game folder.
    - Right click on RRRE.exe and Run as Administrator.
     
  12. mabuse129

    mabuse129 New Member

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    Thank you for your help, i just reinstalled the game and deleted the 2nd R3E folder. Now it's working.