Problem Hi, I'm trying to start the game but it crashes

Discussion in 'Community Support' started by Sr.Krom, May 21, 2018.

  1. Sr.Krom

    Sr.Krom New Member

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    At first the game came out but I did not see anything, I just listened to the music of the menu and I ran the error of starting the screen driver, now when I try to open the game it crashes me now it does not even start, I put the crash file in case perhaps. I would appreciate any solution or advice very much!
     

    Attached Files:

  2. Christian G

    Christian G Topological Agitator Beta tester

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    Hi @Sr.Krom ,

    thanks for sending the crash dump, I'll forward it to a developer and have it looked at. Could you please also provide a list of your PC specs (CPU, GPU, SSD/HDD, RAM, OS version, Input devices (wheels, gamepads, mice, keyboards) etc.).
     
  3. Sr.Krom

    Sr.Krom New Member

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    My pc:
    i5-3330S 2.70GHz
    Gigabyte geforce gtx 750ti
    Ram 6gb
    Wd Blue 1tb sata3
    windows 10
    wheel:
    logitech g29
     
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  4. Christian G

    Christian G Topological Agitator Beta tester

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    What version of Windows do you use, 64 bit or 32 bit?
    Have you tried running both versions of Raceroom, 64 and 32 bit? If you right-click RR in Steam there should be an option to run the 32 bit version.
     
  5. Sr.Krom

    Sr.Krom New Member

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    i have 64bit. i tried the version of 32 works but it does not let me put 1080p in full screen and it leaves me some borders around, but it seems to work but in another resolution, I was playing normal before the update of windows 10, after the update it started to happen this bugs
     
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  6. Christian G

    Christian G Topological Agitator Beta tester

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    Ah, so it started crashing after a Windows update?
    Does your Windows also update hardware drivers? Because there's a setting to allow or disable management of hardware drivers by Windows and it is recommended to disable that because there have been reports about faulty gpu drivers being distributed with Win updates.

    If this is the case, I would recommend you try to disable driver management/updates in Windows (here's a tutorial), download the latest stable driver that is recommended for your gpu directly from nvidia's page, uninstall the gpu driver you have installed currently and install the one you downloaded from nvidia.
     
  7. J-F Chardon

    J-F Chardon KW Studios Developer

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    Which screen resolution are you using for windows desktop?
    Could it be now different?

    1. Try re-installing / updating your graphic card drivers
    2. Can you try renaming your My Documents\My Games\SimBin folder into ..\BackupSimBin and then try starting the game up again?
     
  8. Sr.Krom

    Sr.Krom New Member

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    changing the name of the simbin seems to work and could start the 64bit mode and has started it, it seems to work,
    If it stops working, I'll do something. I'm going to try to play now, thank you to all!
     
  9. Monty

    Monty Member

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    same issue want start game first and second loadscreen comes then Crash
    PC Spec Signatur ,Windows 10 64bit
     

    Attached Files:

  10. chunky40monkey

    chunky40monkey Member

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    OK my game keeps crashing on start up screen after graphic update on Nvidia
    tried reinstalling and renaming file in documents and the game is still crashing.
    crash file uploaded
    windows 10 professional
    Nvidia GTX980 Ti
    intel i7 4790K
    Ram 16 GB
    64 bit
     

    Attached Files:

  11. chunky40monkey

    chunky40monkey Member

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    my screen resolution on desktop is 5760 x 1080 and i am using 3 screens
    :)
     
  12. chunky40monkey

    chunky40monkey Member

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    rolled back the GPU drivers and the game now works