Problem RR Dedicated Manager Not Working

Discussion in 'Community Support' started by Aranel Ciryatan, Apr 7, 2019.

  1. Aranel Ciryatan

    Aranel Ciryatan New Member

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    Hello, Our server is not working after the last update. The RR Dedicated Manager screen does not open. I reinstalled the Tool but it didn't work!

    upload_2019-4-7_11-13-21.png
     

    Attached Files:

  2. Alper Akbilgi

    Alper Akbilgi New Member

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    Same problem here. Can anyone help? Web interface is not working for me too.
     
  3. J-F Chardon

    J-F Chardon KW Studios Developer

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    There are two things to try:

    - Run the dedi tool with the start-up argument " --reset " (yes, it's a double dash )
    - Browse to C:\Users\WINDOWSUSERNAME\AppData\Local\Sector3_Studios_AB and delete everything you see

    Then try again.
     
  4. Alper Akbilgi

    Alper Akbilgi New Member

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    Thank you for the reply.

    I did everything as you said but it didn't work. I also tried to run dedicated server on a brand new computer but same problem occured. Something happened with the last update I don't know what.
     
  5. J-F Chardon

    J-F Chardon KW Studios Developer

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    Is there any error showing up if you open the browser console (F12 in chrome)

    Also can you share your output.log ? ( from C:\Users\WINDOWSUSERNAME\AppData\Local\Sector3_Studios_AB )
     
  6. Alper Akbilgi

    Alper Akbilgi New Member

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    Please see the attached files
    Thank you
     

    Attached Files:

  7. J-F Chardon

    J-F Chardon KW Studios Developer

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    Could it just be browser cache?
     
  8. Alper Akbilgi

    Alper Akbilgi New Member

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    Tried it, no luck... :(
     
  9. Racki

    Racki Well-Known Member Beta tester

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    After --reset and deleting the files you should be asked to enter a unique phrase.
    Try to use something you never had before
     
  10. Aranel Ciryatan

    Aranel Ciryatan New Member

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    I tried it on 3 different computers and with 3 different steam accounts. They all have the same problem.
     
  11. J-F Chardon

    J-F Chardon KW Studios Developer

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    Is there anything common between those machines?
     
  12. J-F Chardon

    J-F Chardon KW Studios Developer

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  13. Aranel Ciryatan

    Aranel Ciryatan New Member

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    No not. 1.PC Dedicated server. 2.PC my home computer. 3.PC my friend's computer. One similarity they all have in Turkey.
     
  14. Aranel Ciryatan

    Aranel Ciryatan New Member

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    I reset my server and did not set a password for your experiment. server.simracerstr dot net:8088
     
  15. Aranel Ciryatan

    Aranel Ciryatan New Member

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    sorry

    username test
    pass 12345
     
  16. J-F Chardon

    J-F Chardon KW Studios Developer

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    Ok, believe it or not, your issue is caused by a bug in a library we use, that only affects computers with language set to Turkish.

    If you change language to something else, it should work.

    We will fix asap.
    picturemessage_rxgizrvl.4hd.png
     
  17. Alper Akbilgi

    Alper Akbilgi New Member

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    Tried it, it says bad request. I am also located in Turkey.

    There is a video below to show you my problem.

     
  18. Alper Akbilgi

    Alper Akbilgi New Member

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    Oh, Thank you very much! :)
     
  19. J-F Chardon

    J-F Chardon KW Studios Developer

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    It seems azerbaijani language is also affected.
     
  20. Aranel Ciryatan

    Aranel Ciryatan New Member

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    Dedicated server language English. but not working.