Resolved Please help, my premium pack is gone

Discussion in 'Community Support' started by Marco Pinoli, May 11, 2019.

  1. Marco Pinoli

    Marco Pinoli New Member

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    I started playing R3E a few days ago, and really got hooked. So I went to the store and I bought the Premium Pack for 100€. I tried two tracks and one car, and suddenly everything is locked again, I cant drive anything but the free tracks and cars. Please help me, I don't want to have spent 100€ and now its gone, please help.
     
  2. Trickle

    Trickle Member

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    We have the same issue with one of our drivers here. Suddenly every content disappeared behind the locks again.
    Not only premium pack, but also the additional bought content.

    And we are about to start a series in about 30 minutes.
    Anyone with a quick fix?
     
  3. Marci3011

    Marci3011 New Member

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    Yeah its the same for me too.
    Hope this is fixed quickly !
     
  4. Marco Pinoli

    Marco Pinoli New Member

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    100€ etrug.png Proof that I have spent money, please help
     
  5. vefkol

    vefkol New Member

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    Same for me too !
    I do not know what is going on .
     
  6. Marcus

    Marcus New Member

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    Habe das gleiche Problem. Wagen und Strecken sind nicht ausgeblichen.
     
  7. Achokaracho

    Achokaracho Active Member

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    Same for me.
    They removed the Citrön today
    I havend got this Car, but from today on my Cars and Tracks i buyed are gone
    FIX IT NOW PLZ
     
  8. Christian G

    Christian G Topological Agitator Beta tester

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    Hi guys, sorry you're experiencing this. Sounds like there's some kind of store bug, maybe some server error. I will try to contact sb who can have a look.

    Don't worry tho, your purchases won't be lost and shall be restored as soon as possible.
     
  9. Christian G

    Christian G Topological Agitator Beta tester

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    Can you all confirm that this is just happening with recently purchased content, or is somebody here who purchased the content that is locked again longer ago?
     
  10. zoof2

    zoof2 New Member

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    I have lost all purchased content also . Have had server error appear at top of screen when trying to access my purchased content.
     
    • Informative Informative x 1
  11. Achokaracho

    Achokaracho Active Member

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    i can confirm that my purchases are way back in time
    many years ago

    Edit: The game crashes when i start playing
     
    • Informative Informative x 1
    Last edited: May 11, 2019
  12. vefkol

    vefkol New Member

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    All purchased content, from 2015
     
  13. dijaexxl

    dijaexxl New Member

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    I have lost my content too. If i start a race, i didnt have cars.
    But, if i look to the store, i have all my things.
     
  14. Michael Andersen

    Michael Andersen New Member

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    Yup, I got the same problem. All purchased content gone....:mad:
     
  15. goldtop

    goldtop Well-Known Member

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    Same here.
     
  16. raysson

    raysson New Member

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    same here
     
  17. Fichtenelch

    Fichtenelch New Member

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    same here, all items in transaction list but ingame not available
     
  18. Stephan Windau

    Stephan Windau New Member

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    me to .....
     
  19. Christian G

    Christian G Topological Agitator Beta tester

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    Problem should be resolved. Please check again everyone.

    Sorry again for the inconvenience. If you're still having content issues, please let us know.

    Best regards
     
    • Winner Winner x 1
  20. zoof2

    zoof2 New Member

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    Content back now . Thanks
     
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