Problem Emails with VRP voucher never received

Discussion in 'Community Support' started by CompHel, Dec 8, 2020.

  1. CompHel

    CompHel New Member

    Joined:
    Jun 6, 2020
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    I bought multiple VRP packs from https://www.raceroomstore.com/ in the last couple of months and I've just noticed that I've never received an email for any of them, I normally get the code directly from the page that's showed after you buy one, but I just realized that if for some reason I didn't do that, I wouldn't have any other way to retrieve it.

    My email provider is hotmail.com, a friend with @gmail always receives the vouchers, while another friend with @outlook doesn't, has anybody else ever encountered the same issue?

    PS
    Checked the junk folder, no luck
     
  2. Georg Ortner

    Georg Ortner KW Studios Developer

    Joined:
    Jan 13, 2015
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    +3,507 / 0 / -0
    Please send an email to info@raceroom.com if you experience any purchase errors, and it should get sorted quickly.
     
  3. CompHel

    CompHel New Member

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    Jun 6, 2020
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    Thanks, I'll do it