Problem Fehlercode 503

Discussion in 'Community Support' started by D. MÜLLER, Feb 1, 2021.

  1. D. MÜLLER

    D. MÜLLER New Member

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    Hallo,

    ich kann nicht auf mein Profil zugreifen.

    Es kommt immer Validation nicht möglich.
    Bitte um Hilfe.

    Der Mitarbeiter von Raceroom sagte, das ich eine neue E-Mail benötige um mein Konto zu bestätigen.
     
  2. Niko Schrenker

    Niko Schrenker Member

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    Ok, I'll translate this one for anyone who could help but doesn't speak german:

    He has no access to his profile page in the raceroom portal over main menu. Especially to the profile settings where stuff like the Raceroom name and the profile URL can be found. it just says error 404. Problem could be, according to support, that he didn't validate his e-mail. Can this be done again to make his profile valid?
     
  3. majuh

    majuh Well-Known Member

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    What's your username in the game?
     
  4. D. MÜLLER

    D. MÜLLER New Member

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    D.Müller
     
  5. Arthur Spooner

    Arthur Spooner Well-Known Member

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    I guess the "ü" is the problem. Never use Umlaute in anything IT-related.
     
  6. D. MÜLLER

    D. MÜLLER New Member

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    Thats my Name
     
  7. D. MÜLLER

    D. MÜLLER New Member

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  8. Arthur Spooner

    Arthur Spooner Well-Known Member

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    Do you think computer cares? Computer says "no".

    Edit: The dot could also cause problems. The profile name ends up being part of a URL and a dot at the wrong place surely is not a good idea either.
     
    Last edited: Feb 2, 2021
  9. Bavarian_Firebird

    Bavarian_Firebird Member

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    DMueller is also your name...and it always will be.
     
    • Funny Funny x 1
  10. Niko Schrenker

    Niko Schrenker Member

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    yes and no. in RR this isn't a problem.
     
  11. Arthur Spooner

    Arthur Spooner Well-Known Member

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    Non-standard characters have already been a problem in the past. Not in the driver name, but for sure in the profile name as these characters end up in the URL to your profile.
     
    • Agree Agree x 1
  12. majuh

    majuh Well-Known Member

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    Wenn du im Spiel im Store bist, kannst du rechts oben "Konto" => "Kontoeinstellungen" aufrufen. Lautet dein Profil dort "game.raceroom.com/users/D.Müller"?

    Amusingly enough, I found two other users with the same name via Google, and I'm unable to find them via the ingame search:

    https://game.raceroom.com/de/users/satsch/
    https://game.raceroom.com/users/Kingpin2610/

    Why doesn't the ingame search list those profiles?
     
  13. Doug Spinster

    Doug Spinster Member

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    Game name and user name, Game name is a name in your portal but the account name is the name you use to sign in. example. with one of the accounts you posted.

    https://game.raceroom.com/users/Kingpin2610/
    The account name is Kingpin2610
    Daniel Müller is a portal and game name not a sign in name.

    The user name is Kingpin2610 right? There is no "ü" or "." in the account name.
     
    Last edited: Feb 3, 2021