App already running error

Discussion in 'Community Support' started by Christian G, Jul 13, 2015.

  1. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    There is a lively discussion going on about this issue. http://steamcommunity.com/app/211500/discussions/1/558746745931176056/

    Apparently some users experience the "app is already running" error everytime they run R3E, exit the game and then try to run it again.
    I really don't know who's fault it is, something wrong with the game or the steam client not handling things the way it should.

    Maybe @Mikael Hermansson or whoever knows more about this could have a look and shed some light on what's the cause and how it can be resolved.
     
  2. D.Boon

    D.Boon Well-Known Member

    Joined:
    Feb 19, 2015
    Ratings:
    +386 / 0 / -0
    I have that message every time I start the game, not sure why but, it doesn't impact how the game runs so I just close the dialog box and crack on lol.
    I think it's been discussed on the forum before too.
     
  3. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    User Injun says it doesn't happen when running R3E for the first time after re-starting his PC. After that it happens every time, like something is being left in the RAM, the game not being deleted completely after exiting.
     
  4. D.Boon

    D.Boon Well-Known Member

    Joined:
    Feb 19, 2015
    Ratings:
    +386 / 0 / -0
    Could be, shouldn't effect how the game runs though.
     
  5. Mikael Hermansson

    Mikael Hermansson Well-Known Member

    Joined:
    May 3, 2015
    Ratings:
    +48 / 0 / -0
    To anyone having issues with R3E hanging after having closed it, please follow these steps:
    1. Download Process Explorer from Microsoft.
    2. Extract it wherever and launch it.
    3. Reproduce the steps you normally take to get RRRE.exe to hang after having closed it.
    4. When it does - open Process Explorer, find RRRE.exe, right click it, select Create Dump > Create Minidump and save it wherever.
    5. Give us that minidump, either through helpdesk or by uploading it here on the forums.
    The minidump that gets created is basically the same kind the game outputs when it crashes.
     
    • Like Like x 1
    • Informative Informative x 1
    Last edited: Jul 13, 2015
  6. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    Thanks for your response Mikael.
     
  7. James Cook

    James Cook Well-Known Member

    Joined:
    Jan 30, 2015
    Ratings:
    +1,013 / 0 / -0
    Same here. I get this message every time and it's been happening as long as I can remember. Tried everything, can't stop it happening. I hope a fix can be found.
     
  8. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    • Informative Informative x 1
  9. Art_Vandelay

    Art_Vandelay Member

    Joined:
    Feb 18, 2015
    Ratings:
    +13 / 0 / -0
    Same thing here, probably about 80% of the time I start it, and pretty much for as long as I've been playing the sim (i.e., since Nov '14), but it never seems to have a negative impact so I just ignore it. For what it's worth, R3E is the only game I can recall ever encountering this error message.
     
    • Agree Agree x 1
  10. James Cook

    James Cook Well-Known Member

    Joined:
    Jan 30, 2015
    Ratings:
    +1,013 / 0 / -0
    Yes, this message has never occured with any other game. It's unique to R3E from my experience.
     
  11. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    Quoting Injun from steam forum:

    "I cannot find RRRE.EXE in the list after shutdown. This dump is while RRRE is still running but with the error thrown by steam showing on the desktop.

    MINIDUMP -

    Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\Injun\Documents\RRRE.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    Windows 7 Version 7601 (Service Pack 1) MP (6 procs) Free x86 compatible
    Product: WinNt, suite: SingleUserTS Personal
    Machine Name:
    Debug session time: Mon Jul 13 09:30:28.000 2015 (UTC - 5:00)
    System Uptime: not available
    Process Uptime: 0 days 0:04:24.000
    ................................................................
    ................................................................

    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for KERNELBASE.dll -
    eax=00000000 ebx=00000002 ecx=5199ee21 edx=5189a57f esi=0009f420 edi=00000000
    eip=775afddd esp=0009f3dc ebp=0009f444 iopl=0 nv up ei pl zr na pe nc
    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246
    ntdll!ZwDelayExecution+0x15:
    775afddd 83c404 add esp,4"
     
  12. absender

    absender New Member

    Joined:
    Mar 29, 2015
    Ratings:
    +2 / 0 / -0
    This works for me: Start Steam, minimize, start R3E from the taskbar.
     
  13. James Cook

    James Cook Well-Known Member

    Joined:
    Jan 30, 2015
    Ratings:
    +1,013 / 0 / -0
    Worked for me.........until the next restart, that was. Now I get the error message again.
     
  14. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    Ok, thanks a bunch for trying and reporting.
     
    • Like Like x 1
  15. Ryan Callan

    Ryan Callan Well-Known Member

    Joined:
    May 29, 2015
    Ratings:
    +284 / 0 / -0
    Happens with Football Manager too here.
     
    • Agree Agree x 1
  16. James Cook

    James Cook Well-Known Member

    Joined:
    Jan 30, 2015
    Ratings:
    +1,013 / 0 / -0
    Although all subsequent R3E launches have been fine for me. Just that one error.
     
  17. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    This keeps getting more and more interesting. ;)
     
    • Agree Agree x 1
  18. James Cook

    James Cook Well-Known Member

    Joined:
    Jan 30, 2015
    Ratings:
    +1,013 / 0 / -0
    Perhaps others could try doing the file flush and report back.

    The error message didn't occur every time I launched R3E prior to this. I would say it happened most times (80-90%) so perhaps I had a lucky run last night. I did several R3E launches though.

    I'll keep you informed.
     
  19. Gerbuho

    Gerbuho Well-Known Member

    Joined:
    Jun 7, 2015
    Ratings:
    +264 / 0 / -0
    This happens every time I press "play" on Steam client and never when I use desk icon, so by now I got used to run R3E with the icon, everything else with steam. :D
     
    • Informative Informative x 1