Problem DTM 15 championship wont load

Discussion in 'Community Support' started by ElNino, Oct 22, 2015.

  1. ElNino

    ElNino Well-Known Member

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    I bought DTM 2015 to try it out, when i tried to start a championship session the loading screen is just black with mouse cursor, and a flashing "wait" blue ring. Game never loads, have to task manager out of it - any suggestions? I tried regular R3E championship, no problems
     
  2. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello,

    Sounds like the game is locking up for you for some reason.
    Could you send us the game.log file from the session in which this error occurred? Also, if you could check the Windows Event Viewer for this time/date and see if Windows has caught what caused the error that could be real helpful.
     
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  3. WernieBernie

    WernieBernie New Member

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    the same here!
    can play dtm 2015 in raceroom (leaderboard, etc..) , but can´t play it stand alone in a Championship. After the menu there is no loading Screen and after a while (very nervouse loading circle) the pc freeze.
    the second Problem after the update, it´s very thrilling to come in the game or have error 503 or a black Screen without loading.
     
  4. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello,

    Do you have any game.log files from that session? Could you also check the Windows Event Viewer to see if they've logged any errors at the time that this issue occurred?
     
  5. WernieBernie

    WernieBernie New Member

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    this one?
     

    Attached Files:

  6. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Yes, are those ones from sessions where you've encountered this issue?

    Also, as I said in my previous message, when the game freezes without creating a crash dump the Windows Event Viewer can sometimes have some good information in it.
    To get this information from the Event viewer:

    · Open the Windows Start menu
    · Search for Event viewer and open it
    · In the window that appears you'll see several lists. Look at the one on the far left.
    · Click the folder called "Windows logs" and in the list inside of the folder, select "Application".

    This will bring up a list of events in the center part of the window. Look for any event labeled "Error" and check the time stamp so it matches your start-up attempt.

    Select the error event and take a screenshot of, or copy, the text that appears below in the section named "General". We are looking for lines called "Fault offset" and "Exception Code". These could point us toward what caused the issue.

    Then please send us the image or text so we can investigate it further.
     
  7. WernieBernie

    WernieBernie New Member

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    Programm RRRE.exe, Version 0.3.0.4770 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Wartungscenter-Systemsteuerung, um nach weiteren Informationen zum Problem zu suchen.

    Prozess-ID: 1910

    Startzeit: 01d10cae65c142cb

    Endzeit: 4294967295

    Anwendungspfad: E:\RaceRoom\steamapps\common\raceroom racing experience\Game\RRRE.exe

    Berichts-ID: 93413a4e-78a2-11e5-83e0-94de80b35906

    Vollständiger Name des fehlerhaften Pakets:

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    Protokollname: Application
    Quelle: Application Hang
    Datum: 22.10.2015 11:52:17
    Ereignis-ID: 1002
    Aufgabenkategorie:(101)
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: xxxxxxxxxxxxx
    Beschreibung:
    Programm RRRE.exe, Version 0.3.0.4770 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Wartungscenter-Systemsteuerung, um nach weiteren Informationen zum Problem zu suchen.
    Prozess-ID: 1910
    Startzeit: 01d10cae65c142cb
    Endzeit: 4294967295
    Anwendungspfad: E:\RaceRoom\steamapps\common\raceroom racing experience\Game\RRRE.exe
    Berichts-ID: 93413a4e-78a2-11e5-83e0-94de80b35906
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-22T09:52:17.000000000Z" />
    <EventRecordID>112705</EventRecordID>
    <Channel>Application</Channel>
    <Computer>mayerbuechler</Computer>
    <Security />
    </System>
    <EventData>
    <Data>RRRE.exe</Data>
    <Data>0.3.0.4770</Data>
    <Data>1910</Data>
    <Data>01d10cae65c142cb</Data>
    <Data>4294967295</Data>
    <Data>E:\RaceRoom\steamapps\common\raceroom racing experience\Game\RRRE.exe</Data>
    <Data>93413a4e-78a2-11e5-83e0-94de80b35906</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
    </EventData>
    </Event>
     
  8. ElNino

    ElNino Well-Known Member

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    i will post this later sorry for delay
     
  9. WernieBernie

    WernieBernie New Member

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    Now it works fine! (for me!)
    I´m only deleting my Browser Data Cache files.
     
    • Informative Informative x 1
  10. AzkarateAsi

    AzkarateAsi Well-Known Member

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    I have this error that makes my game crash

    Nombre de la aplicación con errores: RRREWebBrowser.exe, versión: 0.0.0.0, marca de tiempo: 0x5614da64
    Nombre del módulo con errores: libcef.dll, versión: 3.1846.1640.0, marca de tiempo: 0x53fc72ed
    Código de excepción: 0x80000003
    Desplazamiento de errores: 0x0010ec70
    Id. del proceso con errores: 0x2654
    Hora de inicio de la aplicación con errores: 0x01d10b90b47770e9
    Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Steam\steamapps\common\raceroom racing experience\Game\RRREWebBrowser.exe
    Ruta de acceso del módulo con errores: C:\Program Files (x86)\Steam\steamapps\common\raceroom racing experience\Game\libcef.dll
    Id. del informe: 4965091f-7784-11e5-9ff3-00ac7646c9c8
     
  11. mochablendy

    mochablendy Member

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    Same problem was here but it was fixed by this! Thanks for the info!
     
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  12. ElNino

    ElNino Well-Known Member

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    log file attached from same issue just tried it now

    as far as deleting "Browser Data Cache files" are we talking in your standard browser like chrome? tried deleting those, same issue. What else should i do?


    edit: here's some windows errorl og entries...
    1. just before the error..

    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: RRRE.exe
    P2: 0.3.0.4770
    P3: 56251703
    P4: 9ae5
    P5: 67246080
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    C:\Users\nino\AppData\Local\Temp\WERD222.tmp.version.xml
    C:\Users\nino\AppData\Local\Temp\WERD223.tmp.xml
    C:\Users\nino\AppData\Local\Temp\WERD234.tmp.WERInternalMetadata.xml
    WERGenerationLog.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_RRRE.exe_8683ea2756c9d423a7b8f6fbb533fde268af4_21966f39_cab_2c35d232

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 736bed73-7909-11e5-8367-606c66a44312
    Report Status: 131076
    Hashed bucket:


    2. actual error i think me closing app
    The program RRRE.exe version 0.3.0.4770 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 2664
    Start Time: 01d10d15eb02e775
    Termination Time: 4294967295
    Application Path: C:\Program Files (x86)\Steam\SteamApps\common\raceroom racing experience\Game\RRRE.exe
    Report Id: 736bed73-7909-11e5-8367-606c66a44312
    Faulting package full name:
    Faulting package-relative application ID:
     

    Attached Files:

  13. ElNino

    ElNino Well-Known Member

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    AHA! SOLUTION: delete all files from "C:\Users\xxx\Documents\My Games\SimBin\RaceRoom Racing Experience\BrowserData\Cache"

    Thanks!!
     
  14. The Monk

    The Monk Active Member

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    Yeah definitely an issue here. Can confirm that clearing the cache data as per the above post works as a fix. RRREWebBrowser.exe throwing multiple exceptions until cache was cleared. Log file from just before I cleared the cache attached.
     

    Attached Files:

  15. Yatzeck

    Yatzeck Member

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    Does not work for me, stil championships won't start...
     
  16. Yatzeck

    Yatzeck Member

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    Hey, is there anybody to help me in my problem? Why I can't start DTM 2015 Championship? Anybody...?
     
  17. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello,

    Could you please try doing the following:
    • Documents\My Games\SimBin\RaceRoom Racing Experience\BrowserData\
    • Find the "Cache" folder and delete it
    • Then try starting the game again
     
  18. Mz Baker

    Mz Baker Member

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    Not sure if you use Nvidia graphics card but if you do you could try what I did
    I had this problem and fixed it by uninstalling GeForce Nvidia experience.
    Probably I could have updated it but I only use the graphics drivers anyway and don't need the extra stuff.
    I do still need to do the other fix too, deleting the browserData Cache.
     
  19. Yatzeck

    Yatzeck Member

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    Thanks Hannes, but your solution won't work for me... But when I pick no opponents championship, instead of 33 of them... succes! I'm in. Weird thing! Championship with no opponents... For now DTM Experience 2015 is useless for me. Maybe Sector 3 find some solution for this weird behaviour of this Experience... Cheers!
     
  20. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    What if you try the actual number of opponents that you'd have in the DTM 2015 season?
    This would be 23 Opponents.