Problem Impossible connection

Discussion in 'Community Support' started by Djay54, Apr 25, 2016.

  1. Djay54

    Djay54 New Member

    Joined:
    Apr 25, 2016
    Ratings:
    +0 / 0 / -0
    Impossible connection I cannot connect in the gameplay: error 2104 user connect error
    But my password and my mail are right...
    I don't understand ???
     
    • Agree Agree x 1
  2. Gasgambughi

    Gasgambughi Member

    Joined:
    Mar 29, 2016
    Ratings:
    +8 / 0 / -0
    Me too, it happens occasionally.
     
  3. Djay54

    Djay54 New Member

    Joined:
    Apr 25, 2016
    Ratings:
    +0 / 0 / -0
    OK thanks
     
  4. .OG Isaac

    .OG Isaac Well-Known Member Beta tester

    Joined:
    Feb 17, 2015
    Ratings:
    +173 / 0 / -0
    Yep, I made a post about this +- 20 minutes ago. I've been having the same issue! I just wanted to skyline around the Ring :(
     
  5. jimortality

    jimortality Active Member

    Joined:
    Jun 11, 2015
    Ratings:
    +39 / 0 / -0
    Same here, still an issue :(
     
  6. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    But can you log in using your username and password here: http://game.raceroom.com ?
    If so, it's probably some backend issue and should be fixed asap.
     
  7. jimortality

    jimortality Active Member

    Joined:
    Jun 11, 2015
    Ratings:
    +39 / 0 / -0
    No, I've tried that too
     
  8. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    Oh, so the page is loading but when you enter your credentials you can't log in? Then you might be trying to connect with a wrong user name or password.
    Are absolutely sure there's no typos or such?
     
  9. jimortality

    jimortality Active Member

    Joined:
    Jun 11, 2015
    Ratings:
    +39 / 0 / -0
    Yes I'm sure. It says that I need to keep my steam account linked etc then gives error 2104 plus there are others having the same issue
     
  10. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    This can be caused by backend problems in game, but if you're saying that you can't log into the portal via your web browser either then there's something wrong with the log in data or the accounts that are connected.

    If you could enter via browser then I'd suggest to unlink your steam account from your RR account and re-link them, this has worked in the past.
    As you apparently cannot log into your account yourself, the only sollution I can suggest is to open a ticket at the helpdesk: http://support.raceroomracingexperience.com/
    The guys over there should be able to fix the issue manually if there's really sth flawed in the account linking.