Problem 0xC0000005

Discussion in 'Community Support' started by Kalle1967, Jun 6, 2015.

  1. Kalle1967

    Kalle1967 New Member

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    After Update since June 2th and newer, I have following Problem:

    Game crashed in DTM Experience 2013 + 2014 in the Wheel Settings.

    >>> Game crashed (exception code 0xC0000005) <<<
     

    Attached Files:

  2. Mikael Hermansson

    Mikael Hermansson Well-Known Member

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    Could I ask that you go to the file path specified in that message, grab the latest .dmp file and upload it here?
     
  3. Kalle1967

    Kalle1967 New Member

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    Here are the current .dmp Files
     

    Attached Files:

  4. Mikael Hermansson

    Mikael Hermansson Well-Known Member

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    Does it crash in the wheel settings in the RaceRoom experience as well?
     
  5. Kalle1967

    Kalle1967 New Member

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    It does not crash in RaceRoom Experience and ADAC GT Masters Experience 2014.

    Only in DTM Experience 2013 + 2014.
     
  6. Mikael Hermansson

    Mikael Hermansson Well-Known Member

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    Alright, you should be fine with setting your wheel settings in one of the other experiences then. The settings are/should be global across all experiences. Thanks for letting us know about the crash though.
     
  7. Kalle1967

    Kalle1967 New Member

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  8. mikemizz06

    mikemizz06 New Member

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    i got this code 0xC000005 and i dont know what it means
     
  9. Christian G

    Christian G Topological Agitator Beta tester

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    This is a memory error that can have many possible causes.
    Some general tips:

    Make sure all drivers and redistributables are up to date (especially .net)
    Start RRRE.exe and steam exe as admin.
    Verify the games cache files in steam (right click, select properties, select local files tab, click verify) and re-boot your system afterwards.
    If that doesn't fix it, you could try to delete the games documents folder (in ...documents/my games/simbin). It will be re-created when you start the game again.

    If this doesn't help report back and give your PC specs if you will.

    Christian
     
  10. mikemizz06

    mikemizz06 New Member

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    Processor
    Processor type
    Athlon II X2 240e
    Processor speed 2.8 MHz
    Display
    Display size
    20.0 inches
    Resolution 1600 x 900 pixels
    Graphics
    Primary Graphics Chipset
    ATI Radeon HD 3200
    Memory
    Memory size
    4096.0 MB
    Memory type DDR3
     
  11. Christian G

    Christian G Topological Agitator Beta tester

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    I assume you've done what I suggested and it didn't help?
    Is this really the gpu you're using, no additional gpu alongside this integrated one?
    Cause in that case it is most probably the gpu - more specifically its lack of dedicated vram - that's preventing you from even loading the menu.

    Has the game created a documents folder (in ..users\abc\my documents\my games, there should be a folder called SimBin)?
    I guess in that case you could try to manually edit the graphics settings to reduce the resolution and lower settings so it might at least load into the menu.
     
    Last edited: Jan 23, 2016
  12. mikemizz06

    mikemizz06 New Member

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    didnt work
     
  13. Andi Goodwin

    Andi Goodwin Moderator Beta tester

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    is your gpu a 256 or a 512 mb one ?

    Andi
     
  14. Christian G

    Christian G Topological Agitator Beta tester

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    Those weren't produced as standalone graphic cards, they are onboard chipsets which can use a portion of the ram. This can be set to a max of 512 MB in the bios. (Which in return of course reduces your available ram...take away another 1.5 - 2 GB for the OS and a little bit for every app running in the background and there's not much left for the game I'm afraid.)
     
    Last edited: Jan 24, 2016
  15. Ricsi

    Ricsi New Member

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    I have a same problem but I don't know how to fix that issue.
    Here is my crash dumb.
     

    Attached Files:

  16. Christian G

    Christian G Topological Agitator Beta tester

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    Mind giving your PCs specs, OS, security software?

    Look above at the tips I gave there, maybe your sollution is already there. But this error hints towards a memory issue.
     
  17. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    It looks like your graphics card does not support some hardware acceleration techniques that we use in our menus.
    There is an easy workaround for this problem. Just follow these steps:

    • Right Click on the game in the steam library.
    • Click "properties."
    • Click "SET LAUNCH OPTIONS..."
    • Enter -cefNoGPU -cefNoBlacklist in the text field. Make sure you type it exactly like this, including the dashes "-".
    • Click Ok.
    • Start the game.
    This will have disabled the hardware acceleration and should allow you to start the game without issue.
     
  18. saltarin

    saltarin New Member

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    good after the last windows update I can not run the game gives me problem

    Thank you
     

    Attached Files:

    Last edited: Nov 9, 2016
  19. Andy Blade

    Andy Blade Well-Known Member

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    Try verify files with steam then try again
     
    Last edited: Nov 9, 2016
  20. saltarin

    saltarin New Member

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    already verified and tells me that all correct