Problem Black screen after online race or leaving lobby (VR and NON-VR)

Discussion in 'Community Support' started by fear factor, May 28, 2022.

  1. fear factor

    fear factor New Member

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    Hi all

    Ive started to play R3E since few days due to the free event.
    So its a fresh installation on ssd.
    I drive with VR and i am experiencing very often (8 from 10) a BLACK SCREEN on monitor AND in VR!
    I can hear that the game is running but nothing happens.
    Only solution is to alt+tab to desktop and kill the game
    This is not so good because i am loosing all my progress or reputation....

    This happens only when i join a online server.
    When i leave the lobby or when the race is over and i want to go back to main menu so this problem appears.
    I drove today with a friend and he is using no VR and has the same problem.
    He can confirm that htis happens only on a online server.
    When/we go just offline into a training so this problem do not appear.

    My system is fine, i own also all other simulations (without iracing, skipped that) and i can play without any problems.
    No temp problems, no crashes and so on.
    Ive already checked in steam the R3E file integrity without errors.
    The replay recording is deactivated.
    It also doesnt matter if during using VR the monitor view is activated or not.

    My specs:

    Win 10 Pro
    Nvidia driver 512.59

    i7 6700k
    MB Gigabyte GA-z170x-Gaming 5 EU
    16gb Corsair ddr4 3000
    rtx 3080 Msi gaming z trio
    Corsair hx750 power supply
    3x Cruicial mx500 ssd
    1x Cruicial P5 M.2 ssd
    VR Hp Reverb G2

    Thrustmaster TS-PC
    Fanatec Clubsport V3 pedals
    Thrustmaster TH8A Shifter
    All hardware devices running on latest firmware and drivers.

    Would like to get rid of that problem because this is destroying my reputation or wasting my time becasue the stats are then gone....
     
    Last edited: May 31, 2022
  2. Maskerader

    Maskerader Well-Known Member

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    I don't have any advice unfortunately. But how does it affect your reputation if it happens after the race is over?
     
  3. fear factor

    fear factor New Member

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    When i have to kill the game so my last ranked races do not appear in the summary. So its kinda wasted time.
    The game seems to be somewhere in the result screen but due to the fact that i do not see whats going on on the screen so i cant get back to main menu. Thats the problem.
     
  4. Maskerader

    Maskerader Well-Known Member

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    When a race is over, it doesn't matter what happens with the game client. All stats are stored on servers.
     
  5. fear factor

    fear factor New Member

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    I agree with you i a normal situation. But as ive said, in the ranked race summary those "unfinished" races do not appear.
    But this is less important. I need a solution for the black screen problem.

    I see the thread "game crashes without error messge"... seems to be even worse there because the game crash completly.
    In my opinion thre is an coincidence because both problems happens on online servers.....
     
  6. fear factor

    fear factor New Member

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    Btw. I am not alone with this problem.
    There are also few people in the steam forum and they describe similar sitution.
     
  7. Maskerader

    Maskerader Well-Known Member

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    That sounds like a serious issue with the servers, and I think devs would want to know about that.

    @Andi Goodwin Take a look at that.
     
    Last edited: May 29, 2022
  8. fear factor

    fear factor New Member

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    Double checked everything and everything is up to date.
    Latest nvidia and hardware drivers.
    Wheel, pedals and shifter with latest firmware as mentioned in first post.

    Had now a session (not ranked, 4-5 laps) at Nordschleife and then clicked exit to return to main menu and still black screen.
     
  9. ThPRacing

    ThPRacing New Member

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    I have black screens too from tie to time when e.g. changing session from practice to qualifying or within qualifying back to pit.

    Sometimes it works if I change the focus to another open program in windows with ALT TAB, and then change back to RRE with ALT TAB.
    Just a work around with no guarantee.
     
  10. fear factor

    fear factor New Member

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    This seem not to work. I can use alt+tab as often as i wish but both devices (monitor and vr) stay completly black.....
     
  11. DeVille

    DeVille New Member

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    I also got black screen yesterday in quali when i went back to pit. Mouse cursor was showing, but couldnt do anything else but alt+tab and kill raceroom.
     
  12. fear factor

    fear factor New Member

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    Dont know if something change since yersterday (missed i an update?) but at first ive tested singleplayer events, switching sessions from practice to quali and then to race. After the 2 lap race i was able to return to main manu.
    This procedure was repeated with several cars and tracks.
    So single player is not affected by this problem, thats for sure.

    Then went to online unranked sessions but after 2 attempts the black screen returned.
    But.... then after 3rd attempt during a race someone shoot me out of track.
    Ive left the lobby but instead a black screen ive reached the main menu....
    Then next try and after a short race i was able also to return to main menu.
    Dont know whats going on but this is ok so far :)
    Tomorrow i will try it on ranked sessions and hopefully this will work.
     
  13. kr1eg

    kr1eg New Member

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    I've had the same issue. Tried using NVclean installer.. refreshed graphics drivers.
    Had an online race and had to kill the program after getting menu music and game running in the black background.
    Tried offline .. 1 race 1 lap was fine.. tried another when alt tabbing to check my wheel rotation, and the black screen was back on Single offline play.

    Definitely an issue in the game. I am on an WMR platform and my monitor sometimes falls asleep if I wake my VR headset (both connected via DP cable) , so I dunno exactly what the problem is like the others are having.
     
  14. fear factor

    fear factor New Member

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    Sure this is a R3E problem because other sims/vr games running flawlessly with my setup.
    My drivers were completly cleaned because ive switched from a 1080 to 3080.
    Two days ago ive tested it again and after two sessions game returned to main manu without blackscreen.
    After that ive connected to a ranked server and this worked too.
    So who knows if this will come back or not.... at the moment i do not drive because its too hot for simracing :)
     
  15. kr1eg

    kr1eg New Member

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    I've had it happen in steam vr launching in x32bit mode. Tried another race offline in x64 and I had black screen, but toggling monitor worked.

    Think it's a game problem.

    Hp reverb g2 and 3090 with updated drivers.
     
  16. fear factor

    fear factor New Member

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    Yeah, tried the two bit-modes a while ago and with same result. But ive stick to the 64bit version.
    (offtopic: what is the difference here? usage of memory like win os?)
     
  17. kr1eg

    kr1eg New Member

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    I got it working by alt tabbing to a few different Windows. X64. It makes the white race room background screen come alive again.
     
  18. fear factor

    fear factor New Member

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    Tried meanwhile everything.
    Fullscreen compatibility (exe properties) changed and still not better.
    Yesterday two unranked sessions worked, then it started to black out again.
    Today 2-3 sessions and still the same.
    I give it up because this is R3E probblem and not of my hard or software.
    Have around 25 (!!!) games on my pc and everthing is working flawlessly, doesnt matter if vr or not.
    And R3E causes stil the same problem.
    So its kinda wasted money because i have some conent now but cant use it properly.
     
  19. VFX Pro

    VFX Pro Well-Known Member

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    Delete "graphics options.xml" file or change the name of SimBin directory in the My Documents folder
     
    Last edited: Jul 26, 2022
  20. fischhaltefolie

    fischhaltefolie Well-Known Member

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    How should I change the name in your Documents folder?:p;)