Problem Crash report

Discussion in 'Community Support' started by ebjornen, Jun 9, 2019.

  1. ebjornen

    ebjornen New Member

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    I can not start RRE! The crash report says. Please send the report file to Sector3 studios to help improve the game. So here it is hope somebody can help me!
     

    Attached Files:

  2. ebjornen

    ebjornen New Member

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    Nobody here who can help me, and make me able to run Raceroom?
     
  3. RoccoTTS

    RoccoTTS Well-Known Member

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  4. ebjornen

    ebjornen New Member

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    So, nobody here is competent to read my crashfile and help me? If so, can someone point me in the right direction?
     
  5. Christian Göpfert

    Christian Göpfert Topological Agitator Beta tester

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    Hi @ebjornen and sorry I missed your report (was away for a couple days, then it got burried).
    I'll forward your crash dump file to a programmer for analysis. In the meantime could you please provide your PC's specs (CPU, GPU, RAM, HDDs, OS, peripherals)?
     
  6. J-F Chardon

    J-F Chardon Sector3 Producer Developer

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    Sorry missed this, but Christian just pulled me by the ear.

    Could I also ask @ebjornen for any relevant game.log file (located in My Documents\My Games\SimBin\RaceRoom\UserData\Log )
     
  7. J-F Chardon

    J-F Chardon Sector3 Producer Developer

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  8. ebjornen

    ebjornen New Member

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    Hardware:
    32GB RAM, HDD: Samsung 960 EVO M2 1TB, CPU: Intel i7-7700. GPU: MSI RTX 2080 TI. MB: Asus ROG Strix Z270F. PSU: EVGA SuperNova 850 Watt.
     
  9. ebjornen

    ebjornen New Member

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    Have tried that microsoft file, did not help also tried 32 bit, did not help. Her is the gamelog file:
     

    Attached Files:

  10. Andreas Wålinder

    Andreas Wålinder Sector3 Developer

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    Is this the first time trying to launch the game on this computer, or has it worked before with this hardware setup?

    Gamelog shows a device failed to initialize. Unplugging all devices such as steering wheels before launching the game could be worth a try.

    Could you provide the 32-bit crash dump, it might contain more info. And also the graphics_options file from Documents\My Games\SimBin\RaceRoom Racing Experience\UserData\graphics_options.xml.
     
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  11. ebjornen

    ebjornen New Member

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    I have got a new HMD for VR (Pimax 5K+) since last time I tried RR. When unplugging HMD I did not get error message but the game will not start only a black window.
     

    Attached Files:

  12. Andreas Wålinder

    Andreas Wålinder Sector3 Developer

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    Crash dump shows the game crashed when launching the vr window.

    Did you follow the OpenVR Support thread on how to set up vr? Maybe ask there about your issues, someone else might have encountered the same problem.

    When launching without vr make sure there are no -vr parameters in steam launch options. Also, try deleting graphic_options.xml to get native screen resolution.
     
  13. ebjornen

    ebjornen New Member

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    When removing -VR in Steam it started on the monitor, but when trying to start in VR no luck. Playing without HMD is not an option for me. The OpenVR Support thread is 66 pages, I dont want to spend the summer there. Think I will go for Projectcars 2 for now.
     
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