Question Fail to purchase new car and track, who should I talk to

Discussion in 'Community Support' started by benoityip, Jan 9, 2020.

  1. benoityip

    benoityip Active Member

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    I fail to bought new car and track inside the game using vrp and raise a support ticket, but the reply from support keeps telling me to contact steam, should I contact steam or race room support? If I talk to steam, where is the location?

    [​IMG]
     
  2. majuh

    majuh Well-Known Member

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  3. benoityip

    benoityip Active Member

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    No, I bought it inside the game, after I authorise the vrp payment inside the game, the game hung. And I click cancel. Money deducted, but car and track not purchased
     
  4. Paul Darke

    Paul Darke Moderator Beta tester

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    You will need to provide your account details to @J-F Chardon So he can check from his end.
     
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  5. J-F Chardon

    J-F Chardon KW Studios Developer

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    Hello @benoityip

    RaceRoom's support just forwarded me the conversation they had with you so I already have a pretty good idea of your case.

    We will check what's up asap.
     
  6. J-F Chardon

    J-F Chardon KW Studios Developer

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    @benoityip - Issue was found and your transaction was refunded.

    Apologies for the inconvenience!
     
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