Resolved I can not access my raceroom profile

Discussion in 'Community Support' started by Clems, Apr 3, 2019.

  1. Clems

    Clems New Member

    Joined:
    Apr 3, 2019
    Ratings:
    +0 / 0
    Hello everyone

    I post a message on the forum because when I connect to see my raceroom profile I have an error message "500: Internal Server Error".

    I wanted to know if anyone could help me that since yesterday that it's like that

    cordially
     
  2. J-F Chardon

    J-F Chardon Sector3 Producer Developer

    Joined:
    Jan 15, 2015
    Ratings:
    +4,269 / 0
  3. Clems

    Clems New Member

    Joined:
    Apr 3, 2019
    Ratings:
    +0 / 0
    By using this link I have an error message while with your I see your profile

    My name on raceroom is Clément Cécire and on the address after user is Clément Cécire and with that I get an error message
     
  4. rom_rs

    rom_rs Member Beta tester

    Joined:
    Dec 24, 2017
    Ratings:
    +11 / 0
  5. rom_rs

    rom_rs Member Beta tester

    Joined:
    Dec 24, 2017
    Ratings:
    +11 / 0
    Ok, problem solved (it was an accent-based misfortune). can be marked as resolved.
     
  6. Rob Ross

    Rob Ross New Member

    Joined:
    Jun 29, 2019
    Ratings:
    +1 / 0
    I am experiencing an issue with my user profile as well. When I select my name from the leaderboard, it pulls up another profile. My Steam profile name does not match that of RR... could that be the issue?

    Im Rob "951" Ross in RR.

    Any help with this would be appreciated.
     
  7. Christian Göpfert

    Christian Göpfert Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,188 / 0
    Hi @Rob Ross , can you give me the name of (or link to) your actual profile? Having a hard time finding a profile with "Rob Ross".
    Alternatively, do you maybe have people in your in-game contacts list? If so I could get to your profile via them.
     
  8. Rob Ross

    Rob Ross New Member

    Joined:
    Jun 29, 2019
    Ratings:
    +1 / 0
    Hi Christian,

    Thank you for the prompt response. My profile page shows as: game raceroom com/users/951

    I have not set up any in-game contacts yet. I did send a friend invite to a buddy I raced with on PC2 (aresix).
     
  9. Christian Göpfert

    Christian Göpfert Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,188 / 0
    Ok, thanks. User 951 redirects me to this profile: http://game.raceroom.com/users/Targa/
    I assume this is the one that's not actually yours?

    I will forward this error to a programmer. In case I need more information, I'll contact you.
     
  10. Rob Ross

    Rob Ross New Member

    Joined:
    Jun 29, 2019
    Ratings:
    +1 / 0
    That profile is not me. I am new to RR. Should you need more info, please let me know.

    Thank you for the help!
     
  11. Rob Ross

    Rob Ross New Member

    Joined:
    Jun 29, 2019
    Ratings:
    +1 / 0
    Should I submit a request for assistance on a new thread?
     
  12. Christian Göpfert

    Christian Göpfert Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,188 / 0
    I've reported the problem to the developers and as far as I know they've found the underlying technical issue and will fix it.

    However, I was under the impression that your case was solved manually already, but judging by your message I assume that's not the case? If so, please confirm briefly and I'll try to contact sb asap who can sort this issue out for you.

    Best regards

    Christian
     
  13. Rob Ross

    Rob Ross New Member

    Joined:
    Jun 29, 2019
    Ratings:
    +1 / 0
    When I go to my profile page, there is a player "EB BE" from France and I am from the USA. I think this person signed up before me with the 951 user name, and my entry seemed to be pulled from my Steam account when I made a few purchases. I use 951 as my race name on Steam.

    Hopefully the developers can help out.

    Thanks
     
  14. Kitsune Magyar

    Kitsune Magyar Professional Betatester Developer

    Joined:
    Dec 12, 2016
    Ratings:
    +9,234 / 0
    I've done a temporary solution for now. If you'd like a different username complain to Christian who will complain to me and I'll fix it.
     
    • Funny Funny x 1