Problem I paid entry fee but can´t race due to the crash

Discussion in 'Community Support' started by Malte Schneider, Jun 25, 2019.

  1. Malte Schneider

    Malte Schneider Member

    Joined:
    Apr 22, 2016
    Ratings:
    +6 / 0 / -0
    Hello, I paid the 200vrp entry fee for the rr special event: Nürburgring 2.4h but due to server problems I couldn´t participate.
    RR is in maintenance mode now so it is proved that it was definitely not my fault.
    As the entry time is over I should get my money back now.

    Who do I have to contact for it?
     
  2. Christian G

    Christian G Topological Agitator Beta tester

    Joined:
    Apr 8, 2015
    Ratings:
    +2,411 / 0 / -0
    Sorry to hear that, unfortunate turn of events.
    All purchase related issues are taken care of by the helpdesk, so go here and open a ticket, describing the problem briefly and giving all relevant info (like your Steam and Raceroom username(s), e-mail address you used for your RR account, things like that).
     
    Last edited: Jun 26, 2019