Issues buying DTM2014 experience

Discussion in 'Community Support' started by brett7365, Jan 31, 2015.

  1. brett7365

    brett7365 New Member

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    Hi Sector 3

    I have just purchased the euro track pack and dtm 2014 experience, total amount of £24.64, I have got the track pack but the dtm 2014 is shown as not purchased but my money is taken. Please help!

    Best regards

    Brett
     
  2. Jay Ekkel

    Jay Ekkel Well-Known Member

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  3. brett7365

    brett7365 New Member

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    thanks
     
  4. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Hi Brett,

    Can you tell me your R3E username so I can take a look into your account.

    Thanks.
     
  5. brett7365

    brett7365 New Member

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    It's Brett Clarke
     
  6. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    From what I can see everything looks normal, but I can dig deeper into transaction logs on Monday if you insist.

    The European track pack alone costs around the price you mentioned so seems like only the price for the European track pack was taken.

    Are you sure DTM 2014 pack was included in your cart when you checked out? It could be that it somehow didn't get included or Steam didn't count it during the transaction.
     
  7. brett7365

    brett7365 New Member

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    Hi yes if you could dig deeper please, it was offering a discount off both, I think because I had bought a track (part of the track pack) and a car earlier in the day.
     
  8. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    If you try to purchase again you should see a significant discount since you own most of the tracks via the track pack. But the car you own makes no difference as it's not linked to any car in DTM 2014.

    I'll definitely take a look tomorrow but I don't think it will make much difference. To me it looks like either the system or Steam didn't recognize the DTM 2014 package in cart (which could be a bug) but in the end it had no affect on the price to be paid in any way.
     
  9. brett7365

    brett7365 New Member

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    ok, I know it was there though as it was offering an additional 12% discount for buying two packs, when I look at my store account it is saying that I have 1219 VRP but I added the correct money to buy the two packs, in the store it says that dtm 2014 is 1404 vrp, if you consider the discount off the total sum it would work out to be correct with what I am saying. I just want I paid for, for the price it offered it at, no more.
     
  10. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Hi again,
    I checked your transaction logs now and it seems that the dtm 2014 purchase did not go through and as a result you are missing out on the volume discount you were getting when purchasing both packs.

    I am sending you a redeem code with 350 vRP's to make up for missing out on the volume discount.

    Please check your forum inbox and confirm when you have redeemed it.
     
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  11. brett7365

    brett7365 New Member

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    thank you all sorted now!!!
     
  12. Thekan76

    Thekan76 New Member

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    I am stepping stone to this thread, I think I have the same problem.
    I bought tonight DTM 2014 experience (with WTCC 2014 pack and other items) directly from the store accessible from the game.
    But I can not find any trace of the 2014 DTM in both steam menu and in game menu.
    I realized that the experiences DTM 2013 and ADAC (2013/2014) are gone now and not visible, but I see these cars in the game menu.
    Any suggestions? My RR name is Sando Donadel
    @Sonat Ozturk
     
  13. Dave R

    Dave R Well-Known Member

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    [​IMG] TheKan76 click towards the top of the screen and see if it pulls down the 2014 experience for you. I'l add a screenshot in a moment in case you're not sure what I'm talking about. If you can see the colors towards the top of the shot, click there and then you should see this
    [​IMG]
     
  14. Thekan76

    Thekan76 New Member

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    Um, you're right! Sorry for the hitch, appearing experiences DTM 2013 DTM 2014 and 2014 ADAC.
    I conclude that the WTCC are not experiences?

    I am a donkey
     
  15. Dave R

    Dave R Well-Known Member

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    You're not a donkey. That all changed after the last patch. It takes some time to get used to thats for sure.