Bug Loss of Livery

Discussion in 'Community Support' started by Goffik, Dec 12, 2019.

  1. Goffik

    Goffik Well-Known Member

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    Yesterday I bought all the new cars along with all their available liveries. When having a go in the new Porsche 911 GT3 R in practice mode, I chose the Black Swan Racing livery, #540. (It matches my own team colours!) I've come back for some more fun today, and now livery #540 is not available. It has the "buy now" label on it instead. o_O

    I know it's not much, but I have no desire to buy the same thing twice. Can someone tell me how I can go about reinstating this livery to my account?

    Thanks.
     
  2. skswat

    skswat Well-Known Member

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    I am missing 1 skin for GT4 Cayman and 1 for M1 Group 4. Both cars I bought as complete packs with all liveries. Now it asking to buy those skins for 29vrp each. Dont know what happened as Goffik said, not a big deal, but its strange.
     
  3. Goffik

    Goffik Well-Known Member

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    That livery above is still missing, and today I've found that I am also missing #26 from the new BMW GTR 4! Am I going to lose an entire car next or what?

    Can we get an official answer on what to do in order to get our purchased content back please?
     
  4. FeltHλt

    FeltHλt Well-Known Member

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  5. J-F Chardon

    J-F Chardon Sector3 Producer Developer

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    @Goffik + @skswat - The issue should now be sorted out for you, apologies for the inconvenience!

    If you are reading this and in a similar situation, or know someone who is, please invite them to post here so we can fix it for them as well!
     
  6. skswat

    skswat Well-Known Member

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    Thank you J-F :)
     
  7. Sebastian Brandt

    Sebastian Brandt New Member

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    mine hasn´t been resolved yet:)
     
    Last edited: Dec 13, 2019
  8. Goffik

    Goffik Well-Known Member

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    Thanks for looking into this @J-F Chardon. The Porsche livery is indeed fixed, but the BMW M4 GT4 livery #26 is still missing for me. I've checked all other new cars and they're fine.
     
  9. J-F Chardon

    J-F Chardon Sector3 Producer Developer

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    Can you both try again?
     
  10. Goffik

    Goffik Well-Known Member

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    Yep, all the liveries are now present and correct for me. Thanks a lot. :)
     
  11. rad

    rad Well-Known Member

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    I'm missing 3 liveries for new 911 GT3-R
     
  12. Christian G

    Christian G Topological Agitator Beta tester

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    Forwarded your report, should get fixed asap.
     
  13. moquai1983

    moquai1983 New Member

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    Hi,
    I´m missing the new Porsche 911 GT3-R, the VW Golf TCR 2019 #33 and two liveries which I bought wednesday but they still don´t show up as bought (although Steam took the money for it)

    http://game.raceroom.com/users/nemo1/
     
    Last edited: Dec 16, 2019
  14. Nemesis2805

    Nemesis2805 Well-Known Member

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    Same Problem here, i miss the:
    #1 Porsche 991.2 GT3-R - Manthey Racing
    #2 Porsche 991.2 GT2 RS CS - Porsche Motorsport
    #74 BMW M4 GT4 - Walkenhorst Motorsport (Knuffi)
    #99 Porsche 991.2 GT3-R - Rowe Racing
    #960 Porsche 718 Cayman GT4 CS - Teichmann Racing

    http://game.raceroom.com/r3e/users/Nemesis2805/
     
    Last edited: Dec 16, 2019
  15. Frontkratzer

    Frontkratzer Active Member

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    Last edited: Dec 16, 2019
  16. Valar1an1

    Valar1an1 New Member

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    Hello! I miss:
    BMW M1 GR.4, Project Four Racing, #5
    BMW M4 GT 4, MRS Besagroup Racing Team, #15
     
    Last edited: Dec 15, 2019
  17. J-F Chardon

    J-F Chardon Sector3 Producer Developer

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    Hello,

    Please always state the link to your game.raceroom.com user, otherwise it makes it impossible for us to find the account and investigate.
     
    • Informative Informative x 2
  18. Frontkratzer

    Frontkratzer Active Member

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    Edited my post. Is this the needed link?
     
  19. Nemesis2805

    Nemesis2805 Well-Known Member

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    Most of the Liverys are back, but the #960 Cayman is still missing :(
     
  20. wad53

    wad53 Member

    Joined:
    Nov 21, 2015
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    +9 / 0 / -0
    I have same issue after purchasing the complete pack about a week ago.
    Missing liveries are:
    Porsche 911 GT3 R - All liveries except #12; and #911 Manthey Racing.
    Porsche 911 GT3 R GTM 18 - All liveries except #17.

    http://game.raceroom.com/users/wad53/