Bug Loss of Livery

Discussion in 'Community Support' started by Goffik, Dec 12, 2019.

  1. wad53

    wad53 Member

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    Thank you, now all fixed. :)

    EDIT: Looking closer, mine is not yet fixed. It was only the free weekend option that gave me those extra liveries (temporarily).
     
    Last edited: Dec 22, 2019
  2. moquai1983

    moquai1983 New Member

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  3. daGrande1

    daGrande1 New Member

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    hallo. the same prob. i am pay 3.99€ and get one of the 911 gt3 r
     
  4. Arthur Spooner

    Arthur Spooner Well-Known Member

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    That's correct. This is the price for the car with 1 livery. The pack with all liveries costs € 7,77.

    2019-12-22 23_27_05-Window.png
     
  5. daGrande1

    daGrande1 New Member

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    is sure? correct? i do'nt know
    [​IMG]
     

    Attached Files:

  6. Arthur Spooner

    Arthur Spooner Well-Known Member

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    Now that you bought one (or more), every additional livery is only the livery. You don't have to buy the car itself twice. Just look inside the store without logging in - then you can see the prices as if you had bought nothing so far. You will see the difference.
     
  7. daGrande1

    daGrande1 New Member

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    ok. sorry my mistake by
     
  8. moquai1983

    moquai1983 New Member

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  9. J-F Chardon

    J-F Chardon Sector3 Producer Developer

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    @moquai1983 can you send me in DM or on Discord some more details about that purchase?

    We can't find trace of those purchases here, so we'd like to see the Steam transaction.
    If you could screenshot that to me and send it in private, that'd be great.
     
  10. moquai1983

    moquai1983 New Member

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  11. wad53

    wad53 Member

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    I still have the same missing liveries.
     
  12. wad53

    wad53 Member

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    I've now submitted a Ticket to the Help Desk.
     
  13. Nemesis2805

    Nemesis2805 Active Member

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  14. Andrew_WOT1

    Andrew_WOT1 New Member

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    Is there any easy way to check which liveries are missing instead of clicking on each and every car. Or even better, some way to fix them for all instead of trying to solve individual cases which is time consuming and not practical.
    I couldn't get a single livery for PORSCHE 911 GT3 R (2018) yesterday, making car unavailable for use.
    Listed as owned in the list and in online store.

    Thanks
     
    Last edited: Jan 19, 2020 at 8:03 PM
  15. Andrew_WOT1

    Andrew_WOT1 New Member

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    One more thing, seems like the problem is with the actual owned content database, not local install as when I click on that item in online store it just shows me empty page instead of any liveries. In game it shows some with "Buy Now" tag, which says "nothing to buy" when clicked.
     
    • Agree Agree x 1
  16. majuh

    majuh Well-Known Member

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    You can't buy that car anymore, it has been taken out of the store. It's just a visual bug.
     
    • Like Like x 1
  17. wad53

    wad53 Member

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    Doesn't seem to be the case for me.
    As an experiment, I went into the store and was able to successfully purchase one one of the Porsche 911 GT3R liveries that was missing on my account.
    So, even though I have purchased the full pack several weeks ago, I'm still missing quite a few of the liveries (which I've listed a couple of times here).
    I've also had no response to my Ticket raised at the Help Desk. :(
     
  18. majuh

    majuh Well-Known Member

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    Maybe you can still buy the liveries when you already own the car, but trying to buy the car gives me an error.