Problems with Simbin Support

Discussion in 'Community Support' started by aronkj, Jan 30, 2015.

  1. aronkj

    aronkj New Member

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    This is ridicolous, no support for 3 months, money taken, no VRP poins added, no refund, all tickets set as resolved without touching it.
    support.jpg
     
    Last edited by a moderator: Jan 30, 2015
  2. MrBiscotte

    MrBiscotte Well-Known Member

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    Are there no money in your steam wallet ? Before an update in December, money was put on your steam wallet and then you bought VRP with.
     
  3. aronkj

    aronkj New Member

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    Unfortunately no. No steam wallet, no VRP, nothin. I even contacted steam support several times, they say the money is already at the application owner, I must contact the vendor-support. Which I did with the above results.
     
  4. aronkj

    aronkj New Member

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    There were actually 2 transactions, 1 of them was successfull, other disappeared.
     
  5. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello arnonkj,

    After SimBin went bankrupt there was a fairly long period when the support was not monitored. That built up quite the backlog which I've been trying to work my way through now since we came back to the office a few weeks ago.

    I'll go and find your ticket in our system. It has a bad habit of resolving issues that have been left unanswered, so it would not have been visible to me as a open ticket when I started.
     
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  6. aronkj

    aronkj New Member

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    That was fantastic Hannes! Thanks in advance. You have the ticket numbers above, I opened a new ticket today with transaction details.
     
  7. Sonat Ozturk

    Sonat Ozturk Well-Known Member

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    Hi Aronkj,

    I just responded to your ticket. Unfortunately the system had closed your previous tickets.

    We found the failed transaction and reimbursed for you. I also added additional vRP's as an apology for the delay.
     
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  8. aronkj

    aronkj New Member

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    Dear Guys, this is really an end to my 3 months struggle. Thank you for your quick and prompt response, very much appreciated. Sorry if I was upset, main thing is I'm really happy now :)
     
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  9. Mike Demers

    Mike Demers Well-Known Member

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    Very glad to see the quick action here , i was worried hearing these issues the last 2 months. Great work Sector 3 !!!
     
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