Hello! at the end of April I bought the premium pack, the day I bought it I had all the content, after a few days I returned to the store and saw that I was missing skins, paintings, and sent 3 tickets with images, without receiving any response, I hope to find an answer here, because sending tickets I do not receive a response from the team raceroom, not paid all the content, so that after days I remove content and have to pay again Thank you! Greetings! Spanish Hola! a finales de abril compre el premium pack, el dia que lo compre tenia todo el contenido, al cabo de unos dias volvi a la tienda y vi que me faltaban skins, pinturas, ya e enviado 3 tickets con imagenes, sin recibir ninguna respuesta, espero encontrar una respuesta aqui, ya que enviando tickets no recibo respuesta por parte del equipo de raceroom, no e pagado todo el contenido, para que al cabo de los dias me quiteis contenido y tenga que volver a pagar Gracias! Saludos!!
@JCH did you check inside of game, can you select to drive all missing skins from screenshot? Also, I think it is easier/faster to contact them through discord https://discord.com/channels/
I already contacted by discord and they told me to send a ticket, I have already sent 3 tickets and still not received a response, the skins I am missing are: BMW M1 Procar, number 1 KTM X-BOW GT4, the number 24 MERCEDES-BENZ SLS AMG GT3, number 23 NISSAN R90CK, number 84 The BMW M1 Procar number 1, that for sure is not a new update because I've seen in videos of 2018 or 2017, I do not remember very well, but you could find the video to know the date, the others do not know if they are new or not, because I did not look, but when I bought the pack, I saw that I was not missing anything, and after the days I saw that I was missing the skins that I comment, sorry for my English, I'm using a traudctor Thank you! Greetings! This is the video of BMW KTM XBOW from 2016 https://www.racedepartment.com/threads/ktm-x-bow-rr-coming-to-raceroom-racing-experience.123370/ Mercedes from 2016
Hello, maybe check your spambox since I replied two days ago? Either way, backend is aware and is working to solve this for you.
I already looked in the spam folder and in the received folder, and I didn't receive anything, so I created this thread Thank you for responding, now I know you're working on it Greetings!