Problem Purchase Error

Discussion in 'Community Support' started by Gustavo, Sep 25, 2015.

  1. Gustavo

    Gustavo New Member

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    I just purchased the track Macau, I received an e-mail, which confirmed my purchase. But I still don't own the track. Money got taken off my steam wallet, but no track. I send the screenshot from the transaction.
    [​IMG]
     
  2. Rodger Davies

    Rodger Davies Well-Known Member

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  3. Gustavo

    Gustavo New Member

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    Thanks Rogger.
     
  4. moki155

    moki155 New Member

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    Hallo,
    ich hatte gerade 2 dinge über meinen Steam Account gekauft ( 1 Auto und 1 Strecke ). Wurde auch verbucht
    aber die dinge liegen noch im Warenkorb und werden nicht als gekauft angezeigt.
    Confirmation Number
    767092671383822384 An wen kann ich mich deswegen wenden?
    Mfg
     
  5. m.bohlken

    m.bohlken Well-Known Member

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  6. moki155

    moki155 New Member

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    Ah ok,
    der Wagen ist in der Zwischenzeit als gekauft aufgetaucht. Obwohl er immer noch im Warenkorb liegt?
    Spa leider noch nicht.
     
  7. m.bohlken

    m.bohlken Well-Known Member

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    Hm, komisch - ich hoffe das kommt noch... Über den helpdesk sollte es aber klappen wenn es hier nicht schon jemand vom support mitbekommen hat.

    Ich kaufe autos und strecken meist direkt über die seite http://game.raceroom.com/store/

    Wenn du dich da mit deinem r3e-account anmeldest kannst du die sachen direkt über deinen browser kaufen. Über den weg hatte ich noch nie probleme mit käufen.
     
  8. moki155

    moki155 New Member

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    Habe es bei helpdesk gemeldet.
    Bis jetzt hatte ich noch keine Probleme bei Einkäufe. Wird schon werden :)
    Danke.
     
  9. m.bohlken

    m.bohlken Well-Known Member

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    Ich denke auch. Ich glaube es gibt grad zwische steam und dem raceroom-store eine störung. Habe grad im forum über das gleiche problem bei einem anderen user gelesen...
     
  10. goldtop

    goldtop Well-Known Member

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    Having a problem purchasing Bathurst.

    Bought 2000 vrp from the store to add to my existing 378 vrp which shows up correctly in my profile when I log in. When I purchase Bathurst for 549 I get a confirmation but it still shows as unbought content even though 549 has been deducted from my account showing 1829 vrp.

    I raised a support ticket this morning and had no response but when I just checked my account was back up to 2378. I went through the procedure again and the same thing has happened....confirmation, vrp down to 1829 but no Bathurst :mad:

    Should I raise another ticket or perhaps just go and bang my head against a wall:rolleyes:
     
  11. Wiltshire Tony

    Wiltshire Tony New Member

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    I also thought that I had bought Bathurst this morning but when I went to do some practise on it, guess what, no track. This needs to be sorted pronto :mad:
    Contacted Helpdesk
     
    Last edited: Sep 26, 2015
  12. Exiled Scotsman

    Exiled Scotsman Active Member

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    Also having this issue with a track

    Contacted helpdesk

    EDIT: seems to have sorted itself out!
     
    Last edited: Sep 27, 2015
  13. silo35

    silo35 New Member

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    I purchased the ADAC pack. The money withdrawn but the content is locked to me. I can;t imagine theres anything I can do, as its clearly not my side but just in case Im putting it out here before requesting a refund .
     
  14. goldtop

    goldtop Well-Known Member

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    Right that's it, sort this pile out or we're all going off to play AC :eek: o_O :p :D
     
  15. Rodger Davies

    Rodger Davies Well-Known Member

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    There seems to be something up that's begun today and experienced by a few. No doubt frustrating, but if it's any consolation my experiences with the help desk have been exemplary and I've no doubt they'll sort it as soon as they're back in the office. If you look at the FAQ the link to the help desk is in there. Raise a ticket and I've nondoubt they'll sort it fast.
     
  16. schkillz

    schkillz New Member

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    Moin,
    Ich habe eben im Ingamestore von R3E die Strecke Spa für 549 vRP gekauft und das ADAC GT Masters 2013 Pack für 1800 vRP beide entsprechen einem Warenwert von 21,71 €.
    Ich habe meinen Steam Account mit 25 € aufgeladen und die beiden Inhalte gekauft, mir wurden auch im Shop die 2349 vRP abgezogen und in Steam auch die 21,71 €, jedoch erscheint der Content nicht im Spiel und auch nicht im Shop unter "Ihre gekauften Objekte".
    Ich kann leider übers Helpdesk auch kein Ticket schreiben, da wenn ich mich anmelden will die Seite nicht lädt und nach ein paar Minuten erscheint "Die angegebene Seite wurde nicht gefunden".
    Vielleicht kann mir hier ja jemand helfen.
    MfG
     
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  17. Tarik Userli

    Tarik Userli Well-Known Member

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    Ja S3 hat dahingehend z.Z. Probleme. Es dauert paar Minuten oder auch Stunden. Aber der Content kommt auf jeden fall in dein Inventar! Geduld kleiner Padawan, Geduld ;)
     
  18. silo35

    silo35 New Member

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    I'm having the same issue, including the issues logging into my account. This was my first purchase from S3. And its not very good first date :(
     
  19. Fairman

    Fairman Well-Known Member

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    Seems there are connection errors today, had even problems to reach the Forum (just once and short but anyway)...appears a bit messy atm...while MP was ok so far....but as Tarik said : Normally the purchased content doesn't get lost or sth.
     
  20. Tarik Userli

    Tarik Userli Well-Known Member

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    In the past few days i have read a lot of angry and disapointed Users. They wrote all the same Situation.
    They buying content and did not recieve it.
    Steamforum, racedepartment, s3 forum.
     
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