Problem Purchased FR2, but not showing in my owned content

Discussion in 'Community Support' started by ::SKRO::, Dec 22, 2015.

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  1. J-F Chardon

    J-F Chardon KW Studios Developer

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    Alright so, after looking into it this fine morning, we found that it might be related to the massive user cache issues Steam services suffered from and some transaction callbacks never happening, so here's what you need to do if you had a failed transaction and had money taken with not content to show for it.

    - Create a helpdesk ticket at http://support.raceroomracingexperience.com/index.php/
    - Make sure to provide the following details:
    --- R3E account login email
    --- Screenshot of the Steam transaction history

    Then we'll make sure to fix this for you.
    I took care of the helpdesk tickets that were already present there.
     
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    Last edited: Jan 5, 2016
    J-F Chardon, Jan 5, 2016
    #41
  2. Rodent

    Rodent Well-Known Member Beta tester

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    Wonderful news Chardon, you missed my ticket but to be fair it didn't contain the screenshot. Remedied that now. Thanks again.
     
    Rodent, Jan 5, 2016
    #42
  3. J-F Chardon

    J-F Chardon KW Studios Developer

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    Fixed! Sry for this, not sure where it was for me to miss it :p
     
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    J-F Chardon, Jan 5, 2016
    #43
  4. ::SKRO::

    ::SKRO:: Well-Known Member

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    Just re-sent my ticket with the screenshots you needed
     
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    ::SKRO::, Jan 5, 2016
    #44
  5. Xeroskyll

    Xeroskyll New Member

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    Ticket updated with screenshot as well.
     
    Xeroskyll, Jan 5, 2016
    #45
  6. Xeroskyll

    Xeroskyll New Member

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    Resolved for me... many thanks! :)
     
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    Xeroskyll, Jan 5, 2016
    #46
  7. ::SKRO::

    ::SKRO:: Well-Known Member

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    Thanks for the help guys! VRPs refunded and pack repurchased: all good now! YAY! :)
     
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    ::SKRO::, Jan 5, 2016
    #47
  8. Ho3n3r

    Ho3n3r Member

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    I logged 2 tickets, not one was resolved or responded to. I created them on Tuesday, 22 December already.

    I purchased it twice because everyone was playing it so I did what I had to do, so I need a refund.

    I updated the tickets - both of them - with email and Steam transaction history.
     
    Ho3n3r, Jan 5, 2016
    #48
  9. J-F Chardon

    J-F Chardon KW Studios Developer

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    Took care of it now, @Ho3n3r

    Sorry I missed some old tickets when skimming through looking for purchase related issues.
     
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    J-F Chardon, Jan 5, 2016
    #49
  10. David Plummer

    David Plummer Member

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    David Plummer, Jan 5, 2016
    #50
  11. n01sname

    n01sname Well-Known Member

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    Dito, confirmed :)
     
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    n01sname, Jan 6, 2016
    #51
  12. Ho3n3r

    Ho3n3r Member

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    Thanks a lot. Really appreciated. ;)
     
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    Ho3n3r, Jan 6, 2016
    #52
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