Problem Raceroom didn´t start

Discussion in 'Community Support' started by BGP266, May 6, 2020.

  1. BGP266

    BGP266 New Member

    Joined:
    May 5, 2020
    Ratings:
    +0 / 0 / -0
    I need help!
    I have downloaded Raceroom.
    When i try to start the game via the steam app, it´s loading and then there is nothing happend.
    When i push the game icon on the task bar, a small black window pop up dor a second and i can do nothing.
    When i start the game in VR mode, i can see the start page, but i can´t do nothing, because the mouse doesn't moving.
    Do you have any idea?
    Every other game is running without prob´s on highest graphic level. ACC and so on.
    My system specs:
    Windows 10
    Phanteks Enthoo Evolv Midi Tower, Tempered Glass
    Intel Core i9-9900K 3,6 GHz
    Crucial Ballistix Sport LT DDR4-3200 32GB
    Noctua NH-D15 CPU Kühler
    ASUS ROG Strix Z390-F Gaming Mainboard
    Intel 660 1TB SSD (System Drive)
    Seasonic Prime Ultra 80 Plus Gold Netzteil 750 Watt
    Palit GeForce RTX 2080 Ti Gaming Pro
    Elgato Game Capture 4K60 Pro PCi
    Oculus Rift
    Fanatec DD1 Wheelbase
    Fanatec ClubSport Wheelbase 2.5
    Cube Controls Formula CSX 2 Wheel
    ClubSport Steering Wheel Flat 1 XBOX ONE
    ClubSport Steering Wheel GT Forza Motorsport Xbox One
    CSL Elite McLaren GT3 CSQR
    Fanatec ClubSport Steering Wheel F1® 2018 - Strictly limited
    Fanatec Podium Porsche GT3 R Wheel
    ClubSport Steering Wheel Round 1 XBOX ONE
    ClubSport Pedals V3
    ClubSport Shifter SQ V 1.5
    ClubSport Handbrake V1.5
    LG OLED65C97LA
    Samsung harman/kardon Dolby Atmos 7.1.4-Kanal Soundbar System HW-Q90R
     
  2. Bavarian_Firebird

    Bavarian_Firebird Member

    Joined:
    Apr 14, 2020
    Ratings:
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    Could you please check the Windows 10 event log for any error messages?
    You can also unplug every device from the computer except keyboard and mouse and try to start it. Is it Windows 10 Pro or Home? And which version?
     
  3. majuh

    majuh Well-Known Member

    Joined:
    May 1, 2015
    Ratings:
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    Are you running MSI Afterburner or RivaTuner? If yes, try disabling it.
     
  4. BGP266

    BGP266 New Member

    Joined:
    May 5, 2020
    Ratings:
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    Windows 10 Home 64bit
    @Bavarian, tell me how i can start a game on PC when the mouse and keyboard are disconnected. lol:tearsofjoy:
    It´s not a prob with windows, because all other games are running with highest graphic options.
    @majuh nope, nothing both of them is installed or running in the backround.
    The gaming PC is built and setup by a professional computer store and i only use it for gaming and streaming.
    No other software is installed on it.
     
  5. Arthur Spooner

    Arthur Spooner Well-Known Member

    Joined:
    Feb 5, 2015
    Ratings:
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    Well, that's why he asked you to...
    But...do you have some Corsair stuff installed? Like keyboard or mouse? They also often caused some problems with RaceRoom.
     
  6. BGP266

    BGP266 New Member

    Joined:
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    Nope, there is no Corsair stuff installed.
    But anyway, don´t understand what a keyboard or mouse have to do with this kind of problem.
    I can´t see the game in normal 64bit / 32bit mode on my monitor but in VR mode i can.
    That´s the prob and not the function from the mouse or the keyboard.
     
  7. Arthur Spooner

    Arthur Spooner Well-Known Member

    Joined:
    Feb 5, 2015
    Ratings:
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    You have a tendency to not read very well, do you? :rolleyes:

    It's a well known fact that quite a few users had huge problems with RaceRoom because of some weird incompatibility with Corsair gear. If you understand this or even acknowledge it as a possible reason for problems doesn't make this fact go away.

    This is why I asked you about it. Your keyboard and mouse were not listed in your initial post.

    Good luck...
     
  8. BGP266

    BGP266 New Member

    Joined:
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    I don´t understand the reason, why a mouse or a keyboard should block the start screen from a game. When it´s in the game itself, ok. But so it makes no sense. And again, i see the start screen in VR mode. All the other games are working fine.
    For me it must be a problem with the start option from the game and not with hard- or software.