I emailed a technical question to Sector3 on 11/22/18 and received a response last night on 3/21/19. While I appreciate the answer to the question, a four month window for a single question is a bit outside our expectations as customers. I have no doubt the team is making every effort to provide quality customer care, but slow and unapologetic responses may prevent you from earning additional DLC sales.
Better late than never....tbh you are better off asking questions on here as there is usually a developer or two in the forums. I've always found them very helpful.
I agree with ravey. Just make a new thread of your problem in the Community Support section of this forum or just look around in this section and maybe there's already a thread about the same problem.
I have asked kitsune why I'm missing one livery from a handful of cars bought in the pro pack. Still with no answer
It may be a livery that was added after you bought the pack? New liveries are added from time to time....