Problem store failure

Discussion in 'Community Support' started by Mitch_goe, Jun 25, 2019.

  1. Mitch_goe

    Mitch_goe New Member

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    I bought11 items (9 Tracks and the rest of 2 packs) with the actual 50% off offer. at cashout everything was correct, but after all, the 9 tracks were billed for their full prices and I dont own the 2 packs....
    now my vrp are all lost..
     
  2. majuh

    majuh Well-Known Member

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    Check again, it probably was a visual bug and the discounted prices should show up correctly now.
     
  3. Mitch_goe

    Mitch_goe New Member

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    I checked again... still the same. even in the purchase-historie are the normal prices listed ...
     
  4. Heath

    Heath Well-Known Member

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  5. majuh

    majuh Well-Known Member

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    Can you show a screenshot of your transaction history?

    [​IMG]
     
  6. Mitch_goe

    Mitch_goe New Member

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    later I bought 2 more tracks, where the discount was right. but not the ones before as you can see in the screenshot.
     

    Attached Files:

  7. majuh

    majuh Well-Known Member

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  8. Mitch_goe

    Mitch_goe New Member

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    thank you for the link. anyone who knows how long it takes until they answer the ticket normaly? now I'm still waiting until 3 days....
     
  9. majuh

    majuh Well-Known Member

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    It's certainly going to take a few more days.