Problem Upload failed

Discussion in 'Community Support' started by SpenceKapa, Mar 29, 2018.

  1. SpenceKapa

    SpenceKapa New Member

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    Hello,

    I have been trying to upload my laptimes in some events and although the system

    remebers my lines and braking points when i cross the line it tells me "the performance faild to upload'

    Plz help
     
  2. JakkeFin

    JakkeFin Well-Known Member

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  3. Christian G

    Christian G Topological Agitator Beta tester

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    Hello @SpenceKapa

    if this problem persists after doing what @JakkeFin suggested, please do the following:

    • Start a leaderboard challenge and set a valid time.
    • If the error message appears, close the game, navigate to ...Documents\My Games\SimBin\RaceRoom Racing Experience\UserData\Log, find the latest Game_2018_....log and MWTransport_2018_.....log files.
    • Upload those files here or somewhere else and share the link (note that you might not be able to attach files or share links here because you don't have enough posts, sorry, spam protection. In that case the easiest way to get in contact would be joining our Discord channel and attaching the files there.)
     
  4. SpenceKapa

    SpenceKapa New Member

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    I tried that it didn't work but thank you for your suggestion

    appreciate it!!
     
    • Like Like x 1
  5. SpenceKapa

    SpenceKapa New Member

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    it was the andivirus that blocked my perforance once i excluded raceroom files it worked!!!!!
     
    • Like Like x 1
  6. Christian G

    Christian G Topological Agitator Beta tester

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    Great that you found a solution, and thanks for sharing it. Will keep that in mind.
     
  7. SpenceKapa

    SpenceKapa New Member

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    :):):)
     
  8. Gerhard Rautenbach

    Gerhard Rautenbach Member

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    I've uploade my logs.
    I've switched off my Firewall, AV, added all the RRRE.exe files as exclusions (and a bunch of others) excluded the safe file protection on the documents folder, but i still get the errors.
    If anyone knows or can help with this, i would appreciate it a lot
     

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  9. Gerhard Rautenbach

    Gerhard Rautenbach Member

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  10. Paul Darke

    Paul Darke Moderator Beta tester

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    • Agree Agree x 1
    • Informative Informative x 1
  11. Gerhard Rautenbach

    Gerhard Rautenbach Member

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    That doesnt help much
     
  12. GlacierMonkey

    GlacierMonkey New Member

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    Hey Gerhard. What worked for me was getting rid of my antivirus program (Bitdefender), but if you've done this already, then I'm out of ideas.
     
  13. piloulou

    piloulou New Member

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    hello have you a solution didn't work but thank you for your suggestion
     

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  14. piloulou

    piloulou New Member

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    hy sorry for my bad English
    for win 10 pc testing
    - Restart in safe mode of Windows **
    - Open Windows Explorer and go to C: \ Programs \ Bitdefender \ Bitdefender Security
    - In this folder, rename httpproxy.dll to httpproxy_old.dll
    - Close everything and restart normally Windows
    - Then as soon as the computer has restarted and the session is open, open Bitdefender then click on "Settings"
    - On the "Update" tab, uncheck "Update automatically", choose in the menu "Until reboot system"