I purchased today the new Bilster Berg and the Dubai Autodrome tracks for EUR 4.99 with 50% discount, but did only recieve the Bilster Berg. The Help Desk to post a reclamation is not working (offline). A refound via Steam is not possible. What can I do? [ATTACHMENT REMOVED BY MODERATOR - PERSONAL INFO]
Invoice Steam for in game purchase in RaceRoom for tracks Bilster Berg and Dubai Autodrome with 50% discount (Did only receive track Bilster Berg but not Dubai Autodrome! [ATTACHMENT REMOVED BY MODERATOR - PERSONAL INFO]
Hard for me to understand as it's in another language sorry but maybe @J-F Chardon or @Andi Goodwin can point you in the right direction. Hope you get it sorted.
@claudealain - It appears the purchase succeeded but you had some cache issue showing it not owned for yourself. I have cleared your cache, also taking the liberty to clean up this thread and remove invoices and personal information that you shared. Let me know if clearing your cache from server side solved this for you.
Hehe sorry for that but the Black Friday sale ended this morning and we needed a quick maintenance to set the store back to normal.
@J-F Chardon thank you very much for your help. I now have both tracks Bilster Berg and Dubai Autodrome. Very much appreciated! Thanks also to everybody else that helped here! claudealain
Hello, I will ask here if Its ok, but is it possible to do it for me aswell? I am missing 2 Porsche GT3 (2019) Liveries (the #99 Rowe and the Park Place) which I had before, after the purchase and are now marked as unowned in the Store and in Game
Hi, I have the same problem. I bought the new Porsche 911 GT3R + 2 Liveries and the 2019 WTCR VW Golf (B. Leuchter) yesterday. Steam took the money but the Store doesn´t show them as bought user/nemo1/
I have the opposite "problem". I bought Ningbo and the 2019 911 GT3 yesterday - I now own them but you didn't take my VRP! Felt wrong just keeping quiet about this after the developers' hard work on developing such a large update and new content so I thought I'd let you know in case it was a widespread problem!
Now that you mention it I double checked mine and it looks like I may have a bit more than before aswell, although it did take the vrp at the time I purchased it but today I think it has grown bit somehow, like 200,300,400 or something around that but the Liverys are still missing
over here you will find help: https://forum.sector3studios.com/index.php?threads/loss-of-livery.14072/#post-191553