Problem Advanced Statistics - "500" error in portal

Discussion in 'Community Support' started by clevername, May 8, 2016.

  1. clevername

    clevername Member

    Joined:
    Jul 19, 2015
    Ratings:
    +14 / 0 / -0
    I am unable to access advanced stats in my online profile in the portal. I am getting a 500 error. Is this feature currently working, or is the problem on my side?
     
  2. rad

    rad Well-Known Member

    Joined:
    Jan 29, 2015
    Ratings:
    +458 / 0 / -0
    Same for me
     
  3. digitizer

    digitizer Well-Known Member

    Joined:
    Mar 26, 2016
    Ratings:
    +117 / 0 / -0
    Same for me. And i see my Race stats is empty
     
  4. Don Rudi

    Don Rudi Well-Known Member

    Joined:
    Apr 2, 2016
    Ratings:
    +284 / 0 / -0
    Same here - race stats are empty and advanced stats are not accessible due to Error 500
     
  5. rad

    rad Well-Known Member

    Joined:
    Jan 29, 2015
    Ratings:
    +458 / 0 / -0
    Basic stats (including race stats) are back for me, but still #500 for Advanced. Probably they will solve it tomorrow.
     
  6. Don Rudi

    Don Rudi Well-Known Member

    Joined:
    Apr 2, 2016
    Ratings:
    +284 / 0 / -0
    Any (official) news on this one? Still neither the basic, nor the advanced stats are working.
     
  7. Sonat Ozturk

    Sonat Ozturk Well-Known Member

    Joined:
    Jan 13, 2015
    Ratings:
    +2,012 / 0 / -0
    Hi guys sorry for the late response. Been a busy morning with meetings etc.

    We're looking into this issue along with various connection related issues people started experiencing since the weekend.
     
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  8. rubbaDuck

    rubbaDuck Member

    Joined:
    Apr 3, 2015
    Ratings:
    +5 / 0 / -0
    Detail page seems to be back working.... At least I am not getting errors any longer. But the data seems to be gone... whatever filter I choose the system does not return any statistics.

    Overview page does still show number of laps, hours and kilometers I had ingame. But its not longer counting.... Had a 2 hours NOS race today, but none of the values changed.

    Anyways.... I looooove this sim :)
     
  9. Sonat Ozturk

    Sonat Ozturk Well-Known Member

    Joined:
    Jan 13, 2015
    Ratings:
    +2,012 / 0 / -0
    We turned some things off so you guys won't receive errors but you also won't see certain things.

    The problem is unfortunately still there, and we're still investigating.
     
  10. Don Rudi

    Don Rudi Well-Known Member

    Joined:
    Apr 2, 2016
    Ratings:
    +284 / 0 / -0
    Thanks for the info Sonat.