Resolved Buy Content before the Server Crash an now its gone

Discussion in 'Community Support' started by rallycrosser, Feb 7, 2015.

  1. rallycrosser

    rallycrosser New Member

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    I Buy Wtcc 2013 pack before the Server Crash and now its gone the game says i didnt buy it
    Can anyone help me ? i uploaded a Photo of the Steam buy

    Thanks for Help
     

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  2. theravenousbeast

    theravenousbeast Well-Known Member

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    Happened to me as well, bought Bathurst yesterday and it's gone now.
     

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  3. Ernie

    Ernie Well-Known Member

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    Maybe this is because of the lost data due to the hard disc failure yesterday. I think, you should contact @Jay Ekkel or @Sonat Ozturk or @Marcus Jaeger to get your purchased content back. And have your transaction code at hand. ;)
     
  4. theravenousbeast

    theravenousbeast Well-Known Member

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    Where can I find this transaction code?
     
  5. Ernie

    Ernie Well-Known Member

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    Sorry, it was just an assumption.

    Maybe you can check your profile page and click on the vRP-Pulldown-menu (on the top left) to see, if your purchase is just there.
     
  6. theravenousbeast

    theravenousbeast Well-Known Member

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    That's the thing though, it doesn't show up in the transaction history. I have it in the Steam purchase history but only as an ingame RRRE purchase, nothing specific. I did manage to do a race yesterday and probably have a replay of it, that's kinda proof? :)
     
  7. Stanislav Shcherbak

    Stanislav Shcherbak Member

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  8. theravenousbeast

    theravenousbeast Well-Known Member

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    In the e-mail I received about the purchase there is a "confirmation number", is that the one I need?
     
  9. Stanislav Shcherbak

    Stanislav Shcherbak Member

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    I hope