Problem Crash

Discussion in 'Community Support' started by G.Deurwaerder, Apr 1, 2016.

  1. G.Deurwaerder

    G.Deurwaerder Well-Known Member

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    for you guys
     

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  2. Bottroper

    Bottroper Active Member

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    Downloaded the update overnight, started R3E, purchased Nordschleife and WTCC2015 cars, drove two laps on Nordschleife. Everything was fine.

    Closed the software and installed LGS update.

    Now R3E crashes when I try to start a practice session
    [​IMG]
    [​IMG]

    asked Steam to validate the files and it says all is good
     

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  3. speedracer1893

    speedracer1893 Member

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    i have the same "crash report" Problem when you out of Menu and Track and Cars are loading

    i7 4790K 4.00 GHz , SLI 2x GTX 780TI, RAM 16 GB
     
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    Last edited: Apr 1, 2016
  4. JakkeFin

    JakkeFin Well-Known Member

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    Same error here. cannot start the game...
    laptop i7 geforce GTX860M
     
  5. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello,

    We've taken a look at the crash dump and the error message you posted here. It seems like the game fails to compile a shader. It's very odd that this has happened after the installation of the LGS...

    Could you please verify the integrity of the game cache, while we try to figure this out? It could simply be a corrupted file.

    To do this:

    · Go to the Library tab in Steam
    · Right-click on RaceRoom Racing Experience in the game list
    · In the drop-down menu that appears, click "Properties" menu item
    · In the window that appears, go to the "Local Files" tab
    · Click the "Verify integrity of Game Cache"

    Steam will now check for any missing/corrupted files and re-download any files with issues.
     
  6. JakkeFin

    JakkeFin Well-Known Member

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    Done that, still no go...
     
  7. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    This was specifically directed at Bottroper, are you having the exact same issue? (As in the error message he's posted)
    Could you post your crash dump, if you have one?
     
  8. Giorgos Tzanetos

    Giorgos Tzanetos Active Member

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    I can't load Nordscleife. Every time it's says game crashed(exception code 0xC0000017)
     

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  9. speedracer1893

    speedracer1893 Member

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    I have checked on Steam.
    1 file has been requested again. But does not work.
     

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  10. JakkeFin

    JakkeFin Well-Known Member

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    crash dump file
     

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  11. Bottroper

    Bottroper Active Member

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    Hi Hannes,

    Thanks for getting back so quickly.

    I've done that once this morning and then again after you asked me. Still the same problem.

    Marc

    PS. Steam said that R3E downloaded a file, but the size of the file is 0, so I'm not sure what's happening

    PPS I am running the cache verification once more. steam says it's downloading a file, but the size is 0 bytes. Might be part of the verification process

    PPPS Please don't make me reinstall it, download takes about 20 hours :(
     
    Last edited: Apr 1, 2016
  12. JakkeFin

    JakkeFin Well-Known Member

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    My error message
     

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  13. JakkeFin

    JakkeFin Well-Known Member

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  14. m.bohlken

    m.bohlken Well-Known Member

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  15. JakkeFin

    JakkeFin Well-Known Member

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    • Like Like x 1
  16. m.bohlken

    m.bohlken Well-Known Member

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    you're welcome... have fun ;)
     
  17. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Good to hear JakkeFin!

    @Bottroper Have you tried the inserting the -cefNoGPU in the Launch options in Steam?
     
  18. JakkeFin

    JakkeFin Well-Known Member

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    I wrote command to game shortcut in desktop and it didnt work. when i set -cefnogpu in steam Launch options, it worked :D
     
  19. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    We've taken a look at your crash file and it seems that the error is that the game fails to allocate memory. As Nordschleife is (by far) the largest track in the game it will require quite a bit more memory on load. Please make sure that your Page File (a file Windows uses to save data when there's too much to keep in the RAM) has a high enough minimum and maximum size. Also make sure you actually have enough free disk space on the Hard drive where this page file is stored.
     
  20. JakkeFin

    JakkeFin Well-Known Member

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    I will check. Thanks!