Bug Error 17992

Discussion in 'Community Support' started by alesman, Aug 29, 2020.

  1. alesman

    alesman New Member

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    I try to open he game and it gives me "error 17992 can't connect", while I'm connected to internet, so it can't be a connection problem, someone knows how to help?
     
  2. Peter Koch

    Peter Koch Well-Known Member Beta tester

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    Do you use a antivirus app?
     
  3. alesman

    alesman New Member

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    Yes, i use kaspersky lab
    Edit: Even deactivating my antivirus, the game still gives the same error
     
    Last edited: Aug 29, 2020
  4. Paul Darke

    Paul Darke Moderator Beta tester

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    This is the indicated error
    "17992: invalid SSL certificate. Seems to occur sometimes for Chinese users, where https traffic is intercepted by the government.
    I found a solution for those who use ESET NOD32 as antivirus.
    1. Advanced Setup
    2. Web and email
    - Protocol filterin
    - Excluded applications
    And just check the RacingRoom box
    (Should be something like this: C:\Steam\steamapps\common\raceroom_racing_experience\Game\RRRE.exe)"
     
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  5. alesman

    alesman New Member

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    Thanks! it helped, now i can play
     
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