Problem Game Crash

Discussion in 'Community Support' started by AzkarateAsi, Oct 21, 2015.

  1. AzkarateAsi

    AzkarateAsi Well-Known Member

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    I reinstalled the game but I have the same issue when I enter a race after the loading screen the game crashes
    [​IMG]
    here is the crash file
     

    Attached Files:

  2. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello,

    This crash seems to be caused by an audio issue. Could you please try making sure that you have the latest drivers for your hardware?
     
  3. AzkarateAsi

    AzkarateAsi Well-Known Member

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    i´ll check it
     
  4. AzkarateAsi

    AzkarateAsi Well-Known Member

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    Yes I have the latest version
     
  5. AzkarateAsi

    AzkarateAsi Well-Known Member

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    Could it be that Razer Synapse makes my game crash?
     
  6. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Third-party software can indeed cause the game to crash. I'm not sure about Razer Synapse in particular, but it's good practice to disable any unnecessary software when facing a crash. Shutting them down one by one also helps in identifying which one is the culprit.
     
  7. AzkarateAsi

    AzkarateAsi Well-Known Member

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    Thenks I will try it
     
  8. AzkarateAsi

    AzkarateAsi Well-Known Member

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    ok I found the issue when i put my Razer Kraken (headphones) like the main audio device the game crashes but if I put another device everything its ok
    i wish if you could fix that
     
  9. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Ok, which version of the headphones do you have?
    Seems like a wide selection of variants: http://www.razerzone.com/gaming-audio/kraken

    Could you also attach a game.log file from a session in which this crash occurred?
    It might contain some extra information on what exactly causes the crash.
     
  10. AzkarateAsi

    AzkarateAsi Well-Known Member

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  11. AzkarateAsi

    AzkarateAsi Well-Known Member

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    ithink is this one
     

    Attached Files: