Resolved Game will not recognize my T-150

Discussion in 'Community Support' started by Nash Bobo, Apr 11, 2020.

  1. Nash Bobo

    Nash Bobo Well-Known Member

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    Hey! I'm having trouble having the game recognizing my T-150. This is the first time it has been hook up. It thinks I am still trying to operate the game with the keyboard. I saw the game have both the keyboard and the T-150 under active devices. With Simagic under missing devices in control settings. Deleted the keyboard under Active devices. I rebooted the computer, Repluged the USB. Clicked on detect devices and nothing. Now it is saying device missing. One or more devices not connected.
    I am also having trouble updating firmware, general updating ect. Went to T-150 in Sounds and Devices in the control panel of Win 10 and nothing. Right clicked on property. Redid the drivers and nothing. I do not know if all the updates are in the software or it's not working.

    Thanks Nash
     
  2. Larry Foster

    Larry Foster Member

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  3. Nash Bobo

    Nash Bobo Well-Known Member

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    Firmware? The game sees my T-150 in active devices. But it believes I want to use my keyboard as a controller. And said the controller is missing. I have reinstalled RR but no luck. Have not heard back from Thrustmaster yet.
     
  4. Nash Bobo

    Nash Bobo Well-Known Member

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    Maybe the game knows I am a anti-social person, that I don't believe in any of that social distancing stuff.
     
  5. Larry Foster

    Larry Foster Member

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    nashbobo#1.png nashbobo#2.png nashbobo#3.png


    When you click on your wheel you need to click on properties and the 3rd screen shows up
    If the red circled area is not the same as mine you need to click in the bottom right corner
    "check for updates" @Nash Bobo
     
  6. Larry Foster

    Larry Foster Member

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    You will find it here in your Windows start menu
     

    Attached Files:

  7. Nash Bobo

    Nash Bobo Well-Known Member

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    This what I get in properties
    Screenshot (5).png
    Screenshot (6).png
     
  8. Nash Bobo

    Nash Bobo Well-Known Member

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    Should I have a driver somewhere in Device Manager? Win 10 said's the device is working properly but no driver in Device Manager. Mean anything to you guys? Not unless the name is not plane to me. I checked, switch is on PS 3 for PC use.
     
  9. Nash Bobo

    Nash Bobo Well-Known Member

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    This is what I got from Thrustmaster. I will let you know.

    Thank you for contacting us. We will process your request and get back to you with the best reasonable delay.

    Our Customer Service usually answers within an average time of 48 hours during our regular opening hours.
    In the meantime you can check out our FAQ or knowledge base if the previously asked questions can already help you.
    support.thrustmaster.com
    To ensure the most efficient follow-up, please answer directly to this email and do not open a new ticket.

    Opening hours : Monday to Friday - 10 AM to 6 PM.

    Kind regards,
    Your Thrustmaster team
     
  10. Larry Foster

    Larry Foster Member

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    nasbobo#5.png This is not the Windows Control panel
    Look in the start menu of your PC Go to the letter T and see if you have the same folder
    @Nash Bobo
     
  11. Larry Foster

    Larry Foster Member

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  12. Larry Foster

    Larry Foster Member

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  13. Nash Bobo

    Nash Bobo Well-Known Member

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    Hey! everything works now thanks to Larry. Firmware, cars in Race Room, Etc.
     
  14. Larry Foster

    Larry Foster Member

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