Question How long should it take to hear back from Helpdesk?

Discussion in 'Community Support' started by Carbo-OZ, Nov 18, 2015.

  1. Carbo-OZ

    Carbo-OZ New Member

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    I sent a Helpdesk ticket yesterday, (I purchased DTM2015 and Euro tracks, one day later I lose DTM and only have Euro tracks?), I haven't received a reply and didn't even get confirmation that my ticket was logged? Should I log it again or is this normal?
     
    Carbo-OZ, Nov 18, 2015
    #1
  2. shardshunt

    shardshunt Well-Known Member

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    you should have received a conformation similar to this
     
    shardshunt, Nov 18, 2015
    #2
  3. Carbo-OZ

    Carbo-OZ New Member

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    Just found an email in my junk mail to validate my email....
     
    Carbo-OZ, Nov 18, 2015
    #3
  4. m.bohlken

    m.bohlken Well-Known Member

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    yeah - sometimes a reply from the Helpdesk stuck in a junk-mail-filter... so maybe check if something is there. But especially shop and missing content related issues should be answered within 2-3 working-Days
     
    • Agree Agree x 2
    m.bohlken, Nov 18, 2015
    #4
  5. Skidmark

    Skidmark Well-Known Member

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    I've only contacted the helpdesk once and they got back to me with a personal response within 24 hours.
     
    Skidmark, Nov 19, 2015
    #5
  6. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello there, answered your ticket today.
    Waiting times can vary a bit since we're a small team and have a bunch of other tasks that need doing. But I do try to check in every other day or so.
     
    Hannes Wallstedt, Nov 20, 2015
    #6