Resolved New R3E installation, game doesn't start, server Error code : 0

Discussion in 'Community Support' started by ChatCureuil, Dec 31, 2017.

  1. ChatCureuil

    ChatCureuil Well-Known Member

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    I'm trying to help a french mate who's not used to write in english.

    He just installed R3E for the first time but game doesn't start. After a few seconds he sees this error message: "Can't connect to server Error code : 0".

    He's using Win 10 64-bit, and other Steam games work fine (AC, AMS, Pcars2 demo, Dirt).

    The following have been tested without success:
    - Starting game as 32 and 64-bit,
    - Starting Steam as administrator,
    - Files verification by Steam,
    - Avast: unchecked option "hardware assisted virtualization" (R3E was already excluded),
    - Avast disabled,
    - Shutted down Windows Firewall,
    - Full Screen in Windows unchecked.

    Under Steam, the cloud icon is disabled for R3E but for other games it's checked, is it because R3E has never been successfully started yet?

    He never installed third party DLL in R3E install directory.
     

    Attached Files:

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    Last edited: Dec 31, 2017
  2. Arthur Spooner

    Arthur Spooner Well-Known Member

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    I see that Avast is installed and you write that you tried to shut down windows firewall. Have you tried to shut down Avast too?
     
  3. ChatCureuil

    ChatCureuil Well-Known Member

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    Yes Avast was disabled, I forgot to mention it (I'll edit original post).
     
  4. Paul Darke

    Paul Darke Moderator Beta tester

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    Is he using Nahimic 2 audio drivers?
     
  5. m.bohlken

    m.bohlken Well-Known Member

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    Is the latest .net framework installed?
    Verified steam cache already?
     
  6. S-AMG

    S-AMG Well-Known Member

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    Hi guys, he does not use Nahimic and Files verification by Steam
    Thanks for him ;)
     
  7. axxis278

    axxis278 Well-Known Member

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    His NetFramework version is 4.7.
    He has the R3E entries in Windows Firewall, uninstalled Avast, but the issue still.
     
  8. Kitsune Magyar

    Kitsune Magyar Professional Betatester Developer

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    Ask if he's got logs.
    Documents\My Games\SimBin\RaceRoom Racing Experience
    for launcher.log
    and
    Documents\My Games\SimBin\RaceRoom Racing Experience\UserData\Log
    for MW and Game logs.
     
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  9. ChatCureuil

    ChatCureuil Well-Known Member

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    MW ones are in the OP. ;)
     
  10. Alex Wurst

    Alex Wurst RaceRoom

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    He might also need to configure some Portforwarding on his router, though i cannot tell which ports the game uses.
     
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  11. Timo Heyden

    Timo Heyden Well-Known Member

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    Sonat said this in another forum few times ago:

    "Can you please try re-installing flash player. Preferably the one for IE8.

    click on the following link while using Internet Explorer. http://get.adobe.com/flashplayer/

    If the page states that you already have it, please uninstall it via Control Panel and reinstall."

    After that the user said it works well.
    The error was "Can't connect to server Error code : 2". But maybe it works too for him.
     
    • Informative Informative x 1
  12. S-AMG

    S-AMG Well-Known Member

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    Thank you guys, we will recommend that you do this ;)
     
  13. ChatCureuil

    ChatCureuil Well-Known Member

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    Can you grab this information somewhere? :)
     
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  14. Timo Heyden

    Timo Heyden Well-Known Member

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    I don't think that this is necessary.
    If you have to set up all ports for new games after install it won't be user friendly ;).
     
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  15. Alex Wurst

    Alex Wurst RaceRoom

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    Believe me, there are some routers that by default block most stuff that isn't browsing.
     
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  16. a.caly

    a.caly New Member

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    Good evening guys,
    It's me with these issue for start the game. So , I can 't install adobe Flash Player , the DL is incomplete all time.
    I have the files .log
     

    Attached Files:

  17. a.caly

    a.caly New Member

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    Thank you for you help
     
  18. ChatCureuil

    ChatCureuil Well-Known Member

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    It seems his computer has serious issues that request a new Windows installation.
    Thanks for your help.
     
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