Known Issue Purchase error/missing content/lost vRP? Report here!

Discussion in 'Community Support' started by CaptainCoffee, Jul 21, 2023.

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  1. Maskerader

    Maskerader Well-Known Member

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    They don't have people available to fix it during a weekend. For now, they enabled free access to all content.
     
    • Like Like x 2
    Maskerader, Jul 24, 2023
    #61
  2. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    please post url to your profile, can't find it. porsche pack is the issue?
     
    CaptainCoffee, Jul 24, 2023
    #62
  3. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    did you purchase the premium pack before the mclaren 720s was released in the gt3 class by any chance?
     
    CaptainCoffee, Jul 24, 2023
    #63
  4. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    include URL to your profile as per instructions
     
    CaptainCoffee, Jul 24, 2023
    #64
  5. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    include URL to your profile as per instructions
     
    CaptainCoffee, Jul 24, 2023
    #65
  6. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    Please post your profile URL - login via https://game.raceroom.com/ and you'll be redirected to your profile
     
    CaptainCoffee, Jul 24, 2023
    #66
  7. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    please add url to your profile
     
    CaptainCoffee, Jul 24, 2023
    #67
  8. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    please add url to your profile
     
    CaptainCoffee, Jul 24, 2023
    #68
  9. FeltHλt

    FeltHλt Moderator Beta tester

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    one post per user pls, use edit, if you need to apply some changes
     
    • Like Like x 1
    FeltHλt, Jul 24, 2023
    #69
  10. Maddin

    Maddin New Member

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    • Informative Informative x 1
    Last edited: Jul 24, 2023
    Maddin, Jul 24, 2023
    #70
  11. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    can you log in through the browser and copy the profile url? this username doesn't exist
     
    CaptainCoffee, Jul 24, 2023
    #71
  12. CaptainCoffee

    CaptainCoffee Esports Manager Beta tester

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    can not find that specific username, can you confirm it's https://game.raceroom.com/users/kartaboni ? (I'm 99% certain but always good to know for sure!)
     
    CaptainCoffee, Jul 24, 2023
    #72
  13. Mouchizz

    Mouchizz New Member

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    Mouchizz, Jul 24, 2023
    #73
  14. Libor Pavelka

    Libor Pavelka New Member

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    /users/rybarik/
    Also purchased porsche pack and remaining VRP balance disappeared
     
    Libor Pavelka, Jul 24, 2023
    #74
  15. orhanaldo

    orhanaldo New Member

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    I edited it on the first page.
     
    orhanaldo, Jul 25, 2023
    #75
  16. Burt Read

    Burt Read New Member

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    My VRP are back. Thanks for sorting this out :).
     
    Burt Read, Jul 26, 2023
    #76
  17. Pelix59

    Pelix59 New Member

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    I saw the VRP balance fine this morning, thanks.
     
    Pelix59, Jul 26, 2023
    #77
  18. doomsday

    doomsday New Member

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    OK
    today i found on my account a bunch of vrp.
    I have never charged vrp ( I pay in euros), so I suppose they were credited back to me.

    I thus proceeded to purchase the mclaren liveries successfully!

    Thank you
     
    doomsday, Jul 26, 2023
    #78
  19. Pototop1

    Pototop1 New Member

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    Mar 11, 2022
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    Hi,

    my Vrp's balance was set to zero after I purchased the Drivers pack two days ago

    I can't publish any link into my first post due to the forum's rules..

    so, I will reply this post with my profile link included

    Thx in advance if you can help me about this
     
    Last edited: Jul 26, 2023
    Pototop1, Jul 26, 2023
    #79
  20. Pototop1

    Pototop1 New Member

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    I can't publish any link into my second post due to the forum's rules..

    so, I will reply this post with my profile link included :cool:
     
    Last edited: Jul 26, 2023
    Pototop1, Jul 26, 2023
    #80
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