Hello Raceroom Support & RaceRoom Community, I am currently facing following problem. I downloaded Racerroom the first time in 2015 over my Steam Account. Within this download, a RaceRoom Profile "Plankton86" was created. Unfortunately, my PC was not able to handle Raceroom back then so I could not really get into the Sim. After 6 years I downloaded Raceroom again on my new PC. I used exactly the same Steam Account like in 2015. After the first start, the game wants to create a new Profile again ("Plankton86_0"). Everytime I try to activate this profile and add my Email Adress, I get the information that this Mailadress is already used. I assume this is caused by the old profile created in 2015. (see Screenshot attached). I really like to purchase the Premium Pack and get into the Ranked Races. Is it possible to either reactivate my old profile can be activated or deleted, so that I can start racing? I already created two tickets at the RaceRoom Racing Experience HelpDesk (Ticket No. 9217, 9221) over a week ago but I did not get any feedback yet. Thank You! Best Regards, Julian
Hi @J-F Chardon and @Maskerader thank you a lot for your support. I was finally able to add my Mailadress zu my profile. Let the Racing begin. Best Regards, Julian