Bug RRRE_Crash

Discussion in 'Community Support' started by Yevgeny Lazorenko, Nov 22, 2015.

  1. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    RRRE_Crash_2015_11_23_00_56_38_808
     

    Attached Files:

  2. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    New crash 24.11.2015
     

    Attached Files:

  3. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    Hello,

    Thanks for the dumps. Seems like an AI crash. Does this occur with any specific content or game mode?
     
  4. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    RRRE_Crash_2015_11_23_00_56_38_808 was during online session Spa RR Server BMW Alpina GT3 before 5 min to the checkered.

    Second attached crash from 24.11.2015 was during leaderboard's challenge @ Lakeview Hillclimb on BMW Alpina GT3
     
  5. Marecki

    Marecki New Member

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    You've got the BSOD? "Something went wrong" like? I do... Switched from Win10 to Win7... Same... Win7 to Win10...Same. Starting to regret my decision to buy all the content. Leader boards not working properly, statistics.... Disaster
     
  6. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    @Marecki Hello,

    One thing that could help is if you could go into the Windows Event Viewer.
    This is a program in Windows that lets you view different events that take place in Windows, such as crashes etc.

    To do this:

    · Open the Windows Start menu
    · Search for Event viewer and open it
    · In the window that appears you'll see several lists. Look at the one on the far left.
    · Click the folder called "Windows logs" and in the list inside of the folder, select "Application".

    This will bring up a list of events in the center part of the window. Look for any event labeled "Error" and check the time stamp so it matches your start-up attempt.

    Select the error event and take a screenshot of, or copy, the text that appears below in the section named "General". The specific lines we are looking for are called “Faulting module name”, “Exception code” and "Fault offset" this could point us toward what caused the issue.

    Then please send us the image or text so we can investigate it further.
    You can send us these on the helpdesk: http://support.raceroomracingexperience.com/index.php/
     
    Last edited: Nov 27, 2015
  7. Andi Goodwin

    Andi Goodwin Moderator Beta tester

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    be nice if you could put your specs in your signature and any log files you have as this helps the devs try and work out what happened and the beta testers trying to reproduce ...; thanks

    Andi
     
  8. Marecki

    Marecki New Member

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    Fault bucket 0x3B_win32kfull!GreGetDxSharedSurface, type 0
    Event Name: BlueScreen
    Response: State=1&ID=7a1f798a-271d-4344-8905-28f4f7f41e27
    Cab Id: 7a1f798a-271d-4344-8905-28f4f7f41e27

    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff8026f6ecae2
    P4: ffffd00021b10e90
    P5: 0
    P6: 10_0_10240
    P7: 0_0
    P8: 256_1
    P9:
    P10:

    Attached files:
    C:\Windows\Minidump\112815-11921-01.dmp
    C:\Windows\Temp\WER-15265-0.sysdata.xml
    C:\Windows\MEMORY.DMP
    C:\Windows\Temp\WER4B32.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_57e09d1cf3d9a7e0385232503d14f695456bc3_00000000_cab_0bcca8d2

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 112815-11921-01
    Report Status: 0
    Hashed bucket:

    My PC: AMD 6300FX, 16Gb DDR3, 64gb ssd, evga gtx970
     
  9. oppolo

    oppolo Well-Known Member

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    I have a notebook with win10 and I switch the image from notebook monitor to a tv monitor and viceversa, sometimes it happens screen settings change, in particular "full screen" is changed to unchecked and this cause crash when loading the track
     
  10. Marecki

    Marecki New Member

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    Faulting application name: RRRE.exe, version: 0.3.0.4772, time stamp: 0x564324c8
    Faulting module name: RRRE.exe, version: 0.3.0.4772, time stamp: 0x564324c8
    Exception code: 0xc0000417
    Fault offset: 0x00a7b626
    Faulting process id: 0x16c4
    Faulting application start time: 0x01d12abde18c3bbb
    Faulting application path: D:\SteamLibrary\steamapps\common\raceroom racing experience\Game\RRRE.exe
    Faulting module path: D:\SteamLibrary\steamapps\common\raceroom racing experience\Game\RRRE.exe
    Report Id: c2711cf8-b66b-41b9-a289-4e8296128fe0
    Faulting package full name:
     
  11. Hannes Wallstedt

    Hannes Wallstedt Well-Known Member

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    @Lazorenko Yevgeny Our developer has reported that a possible fix has been submitted internally. This fix should make it into our next patch. Hopefully it will solve the issue you've been having.

    @Marecki I've sent on the information to our developers. If they spot anything I will let you know.
     
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  12. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    Recently my game has been crashed during online session.
    Right before racing after qualification.
    I saw for a second starting grid with my lonely car and then game just frozen.

    Alt+F4 helped...

    It was GTR3 RR Server. Qualification was stable and smooth. I didn't mention any glitches or warping.

    Crash dump applied.
     

    Attached Files:

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  13. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    Another from today
     

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  14. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    ALARM!

    It keeps crashing from qualification to race during online rooms.
    It's too frequently right now.
     

    Attached Files:

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  15. Sean Kenney

    Sean Kenney Well-Known Member

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    same issue. Happened last night in the league race for me :(
     
  16. mr_belowski

    mr_belowski Well-Known Member Beta tester

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    just had the same thing :(
     
  17. m.bohlken

    m.bohlken Well-Known Member

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    So it crashes not only in Audi TT-Cup-Races? I've just noticed it with MP-Sessions with the TT...
     
  18. GooseCreature

    GooseCreature Well-Known Member

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    Had it a few times since update, freezing at end of quali session, F4 won't work for me though, have to reset PC everytime, tad annoying but hey ho, way of things in Alpha, Bravo, Charlie and Delta, can anyone else still drive their car off the line, apologies if I wiped anyone out but didn't realize I was still in race until all the tyre squealing and crashing, whoops! :rolleyes:

    This problem is beginning to become a problem, happening more times than not!

    Is this patch due soon? if it is bag it up with the Nords, NSU, R18, GTO's and any other trinkets lying around!
     
    Last edited: Jan 15, 2016
  19. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    It can crash with any car or track in multiplayer session, from qualification to race. I can see a grid for one sec and then a crash!
     
  20. Yevgeny Lazorenko

    Yevgeny Lazorenko Well-Known Member

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    Another one
     

    Attached Files: